Senior Data Analyst, Ada
AI customer service company
Be an early applicant
AI customer service company
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Minimum 4 years of experience in data analytics, business intelligence, or related analytical roles
- Strong proficiency in SQL and Python, with hands-on experience writing and optimizing complex analytical queries in modern cloud data warehouses
- Experience with data modeling and analytics engineering practices (e.g., dbt), and version-controlled analytics development using Git and CI/CD
- Experience building analytics in BI platforms (Omni, Looker, Metabase, Tableau etc…)
- Experience partnering with cross-functional stakeholders to understand business questions and translate them into analytical requirements
- Strong understanding of data modeling concepts and metric definition to ensure consistent and trusted reporting
- Excellent analytical and problem-solving skills, with a keen ability to troubleshoot and resolve data-related issues
- Effective written and verbal communication and strong attention to detail
- Previous work experience for a SaaS company is considered an asset
- Adept at leveraging AI to enhance productivity
What the job involves
- We are looking for a Senior Data Analyst to join our Data Analytics team
- Reporting to Lead Data Analytics, this role focuses on enabling high-quality, strategic decision-making across the business through clean, business-ready data, thoughtful analysis, and accessible reporting
- You will partner closely with Product and GTM stakeholders to understand business needs, define and maintain core metrics, and deliver actionable insights through dashboards and ad-hoc analysis
- This role emphasizes strong analytical thinking, clear metric definition, and collaboration to ensure data is trusted, consistent, and impactful across the organization
- Define and maintain analytics-ready datasets and metrics that reflect business processes and support effective analysis and reporting
- Enable self-serve analytics by improving data clarity, accessibility, and documentation
- Ensure data quality by validating data, identifying inconsistencies, and partnering with engineering teams to maintain high data integrity
- Define, document, and maintain core business metrics and definitions to ensure consistent and trusted reporting
- Partner closely with Product and cross-functional teams to ensure end-user data is accurate, well-defined, and fit for analysis
- Support Product and GTM teams with actionable insights through thoughtful analysis and high-quality dashboards
Application process
- Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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