Product Insights Analyst, Airbnb
$100-124.4k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
$100-124.4k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- If you are passionate about making sense of data to uncover customer needs and drive successful business outcomes, have a reputation for being an agent of change, and thrive in a collaborative environment where you work alongside and learn from other like minded data detectives, we’d love to connect with you
- Bachelor's degree and 4+ years experience or 2 years experience plus relevant education that provides similar experience in the areas of Product Insights, Product Management, Product Operations Management, Management Consulting, Strategy, Program Management, Customer Experience, or equivalent Voice of Customer role
- Highly proficient with SQL, Python, AI/LLM, data visualization tools, and other analytics tools (e.g. Tableau, Superset)
- Experience coding qualitative data
- Ability to coalesce data from a wide variety of sources
- Ability to decipher complex problems and figure out solutions using advanced technical skill sets such as creating datasets or data pipelines or using R or python
- Excellent consulting and collaboration skills – ability to translate business problems into research/analytics studies, as well as ability to communicate the results of analyses with business partners to impact and influence strategy and action at all levels of leadership
- Self-motivated and proactive. More than comfortable maneuvering ambiguity and defining own roadmap, even as priorities change
- Has an entrepreneurial drive and a track record of being able to independently complete complex tasks and projects within a previously agreed upon time frame
- Experience managing projects involving cross-functional teams, exercising high-level analytical and problem solving skills
- Ability to balance reactive and proactive projects, align proactive projects with team needs, and make good choices about prioritization
- Prior experience in the technology industry or a fast-paced, data-driven environment is preferred
What the job involves
- As a Product Insights Analyst, you contribute to this mission through performing qualitative and quantitative analysis of Community Support (CS) contact data and other inbound feedback channels to develop robust, rigorous, and actionable insights
- Your empathy for our Hosts and Guests, product and industry knowledge, analytical skills, and prioritization and storytelling ability allows you to influence product and policy teams to take action and make more informed decisions based on your research that improves the customer experience
- Develop end-to-end analysis and insights plans to investigate problem spaces and how it connects beyond specific product areas with high level of opportunity to improve the customer experience
- Employ curiosity and investigative skills to proactively dig deeper into data, and ask the right questions to uncover hidden opportunities, trends and behaviors to guide product strategy
- Design, build and maintain intuitive dashboards that provide actionable insights to cross-functional teams
- Analyze quantitative and qualitative frontline feedback to understand customer pain points to produce clear, actionable insights and
- Make recommendations and provide impact sizing based on insights for product and policy improvements
- Present insights and recommendations using strong storytelling skills to senior leaders
- Partner with cross-functional stakeholders, such as data scientist, experience researchers, designers, engineers and product managers, to influence decision makers to implement product and policy improvements
- Act as a thought leader by proactively identifying areas where other functions of the business can add value
- Understand impact of changes, including experiments, in collaboration with data science and advanced analytics
- Communicate effectively in all environments and confidently run meetings with large groups and cross-functional leadership teams
- Be a domain expert in at least one surface area of the Airbnb product and collaborate with other product insights analysts in different surface areas to provide holistic insights and solutions across Airbnb
- Drive or contribute to initiatives that enhance the product insights analysts function
- Set up analysis and insights plans executed by the partner product specialist team to increase overall insights output
- Create and manage project roadmaps for partner product specialists specializing in your domain
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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