Associate IT Support Specialist, Movable Ink
2-3 days a week in office
Marketing content contextualisation platform
Be an early applicant
Marketing content contextualisation platform
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
To revolutionize customer-centricity and the individualized marketing messages brands need to truly put their customers first.
Role
Who you are
- At least 1+ years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 11, printers, and software applications
- Knowledge of Okta, Google Workspace, Jamf Pro, Zoom, VoIP phone systems and ticketing systems
- Comfortable supporting office moves
- Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc
- Can demonstrate confidentiality and discretion where required
- Ability to learn and absorb new concepts quickly
- Customer Service mindset with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
What the job involves
- Movable Ink is hiring an Associate IT Support Specialist based out of our Toronto office to support our growing global population of 600 employees
- To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms
- This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company
- This is a great opportunity for an IT tech to take ownership of IT support in Canada, while continuing to learn a lot about Corporate IT in a fun, fast paced environment
- Serve as the first point of contact for a global organization seeking technical assistance, providing personable technical support for both hardware and software issues
- Follow and execute all IT Policies and Processes
- Configure, deploy, and support all macOS and Windows hardware and software according to Movable Ink processes and procedures
- Support company-wide SaaS application end user access
- Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
- Maintain AV setups in all Conference Rooms, as well as the All Hands space
- Troubleshoot and maintain multifunction printers
- Track work in our IT ticketing system
- Maintain inventory of current Movable Ink hardware and software assets
- Support and assist implementation of various IT related projects
Our take
Movable Ink pioneered the technology behind contextual email marketing back in 2010, where customer context is assessed using millions of data points, generating a personal 1:1 creative the moment they open an email.
Recognising the potential of how their technology could create unique experiences for consumers, Movable Ink created their Visual Experience Platform, allowing them to create a personal experience on web and display as well as email.
Movable Ink’s visual experience platform effectively eliminates the production bottleneck that prevents brands from personalizing visual content at scale, meaning companies of all sizes can boost their engagement by offering a more personal service. This has been proven to boost customer engagement, loyalty, and revenue. Digital marketing is bigger now than ever, which has unicorn Movable Ink well set to see continued growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
46% female employees
-9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$55m
SERIES D
Aug 2020
$30m
SERIES C
Total funding: $97.3m
Company benefits
- Generous PTO
- Global Mental Health and Well-Being Benefits
- Flexible/WFH Opportunities
- Comprehensive Health Benefits (Medical/Dental/Vision)
- Employee Resource Groups
- Inclusive Parental Leave and Support Programs
- Volunteer Opportunities
- Equity
- Social Events and Activities
Company values
- Curiosity - Seek out knowledge, cultivate their intuition, and always want to understand hidden connections
- Empathy - Communication starts by listening, understanding different perspectives, and caring about others’ success
- Grit - Setting a high personal bar, Movable Ink believe nothing is impossible, and commit fully to their goals
Company HQ
Theater District, New York, NY
Articles
Leadership
Vivek Sharma
(CEO)Started their career as a software engineer before founding MetroSpark, one of the first ever mobile social networks in the US.
Michael Nutt
(CTO)Prior to co-founding Movable Ink, held senior software development positions at Gilt Groupe and Limewire.
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