Senior Product Manager, UpKeep
$150-165k
+ Annual bonus and equity
1+ day a week in office
AI-powered asset operations platform
Open for applications
AI-powered asset operations platform
101-200 employees
Open for applications
$150-165k
+ Annual bonus and equity
1+ day a week in office
101-200 employees
Company mission
To streamline the work order process and take you from reactive to preventive maintenance.
Role
Who you are
- 6+ years of product management experience building B2B SaaS or technology-enabled products
- Proven ability to lead cross-functional product teams from discovery to delivery, with a strong bias toward action
- Strong product judgment: you can make decisions with incomplete information and adjust quickly as you learn
- Fluency with data: comfortable working with raw datasets and analytics tools to generate actionable insights
- Excellent written and verbal communication. You can tell a persuasive story and influence without authority
- Experience working with agile development teams and modern product delivery practices (backlog management, sprint planning, iterative releases)
- Comfort collaborating with distributed teams and managing cross-time-zone execution
- Comfortable working with raw data sets to develop actionable insights
- Ability to tell a persuasive story and convey information in a digestible format
- Ability to see the big picture while maintaining close attention to detail
- Proactive, entrepreneurial mindset, with a record of success in a high-growth context
- Excellent verbal and written communication skills
- Experience in a high-growth startup (Series A-C) where you owned outcomes end-to-end
- Experience building AI-enabled features or shipping products that incorporate machine learning responsibly
- Experience partnering closely with Sales/Marketing on pricing, packaging, and go-to-market execution
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented. Takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary
- Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs
- Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn
- Communicates ideas – respectfully exchanges information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives
- Works collaboratively – shares knowledge and information, fosters teamwork, and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- We’re looking for a Senior Product Manager to own the strategy, roadmap, and delivery for a core product area
- You will partner closely with Engineering, Design, Data, Customer Success, and Go-to-Market teams to build products customers love and that drive measurable business outcomes
- In a Series B environment, you’ll thrive in ambiguity, move from insight to execution quickly, and make smart tradeoffs to ship value consistently
- Own product strategy and roadmap for a defined product domain, translating company goals into clear outcomes and milestones
- Lead product discovery: deeply understand customer problems through research, data analysis, and direct user engagement, then validate solutions through prototypes and experiments
- Drive product delivery: write crisp requirements, align cross-functional stakeholders, and partner with Engineering and Design to ship high-quality releases on predictable cadences
- Prioritize ruthlessly: balance customer value, revenue impact, operational needs, and technical investments (platform, reliability, performance, and debt)
- Define and track success metrics (adoption, retention, conversion, revenue, quality), and use insights to iterate post-launch
- Coordinate experiments (e.g., A/B tests) and ensure learnings are captured and shared
- Manage dependencies across teams and communicate timelines, risks, and tradeoffs clearly to executives and partners
- Champion product quality and usability, ensuring consistency across experiences and touchpoints
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and includes global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home & Hyrbid: Most roles are fully remote, with a home office and WiFi stipend. Some positions are based in our Los Angeles HQ for in-person collaboration.
- Stock Options: We want our full-time employees to share in ownership and success of the company. Team members will receive Incentive Stock Options that can be purchased as soon as they are vested.
- Medical, Mental, Dental & Vision: We are committed to providing a comprehensive benefits program that helps our employees and their families stay healthy and maintain a positive work/life balance.
- 401k Plan: The future looks bright! We are happy to offer our employees the retirement benefits to build the future they want.
- Flexible Time Off: Our flexible PTO policy allows you to take the time you want and need to feel recharged and refreshed.
- Paid Parental Leave: UpKeep strives to support all of our employees. For those expanding their families, we offer a paid parental leave program to enable you to care for and bond with a newborn, newly adopted, or newly placed child.
- Los Angeles HQ: Our fully stocked HQ in the heart of Westwood village allows our teams to connect in person.
- Connected Culture: From virtual team events to in-person meetups, we keep our distributed team connected and engaged.
Company HQ
Westwood, Los Angeles, CA
Leadership
Ryan Chan
(Founder & CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
Justin Bates
(CFO)Prior to joining UpKeep in 2025, Justin spent nearly 5 years at Greenlight Guru as a Director of Finance, VP of FP&A and EVP of Finance. Before that, he spent nearly 7 years at SmarterHQ as a Controller and Director of Fiannce & Accounting.
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