Integration Support Associate, Zocdoc
$21.14—$29.02 USD per hour
More information about location
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
$21.14—$29.02 USD per hour
More information about location
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- 1-2 years of experience providing world-class technical customer service. Enterprise-level customer service experience is a plus
- Excellent problem-solving and people skills, a strong drive to achieve personal and professional goals, and a desire to stay busy at work
- Technical Experience, Computer Science, or Computer Networking is a plus
- Passionate about working on a close-knit team of smart, friendly people in an environment that fosters creativity and values honesty and transparency
- Excited to create a better healthcare experience for millions of patients!
- Motivated by working with the latest technologies
- Curious and interested in solving technical challenges
What the job involves
- As our Technical Support Associate, you will deploy and maintain the “under-the-hood” technologies that power Zocdoc
- This person will work with healthcare providers to set up and customize our proprietary technology and meet the needs of each individual practice on Zocdoc
- Deploying, configuring, and maintaining a wide range of integration technologies that make Zocdoc possible
- Delivering mind-blowing customer service experiences to healthcare providers
- Providing our Engineering and Product teams with feedback and recommendations
- Helping your team continually build new processes to support our growing company
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company values
- Patients First - We solve patient problems and prioritize their interests
- Together, not Alone - We rally behind each other and pitch in to support the greater whole.
- Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
- Progress before Perfection - We need action-oriented people to help us achieve our goals.
- Learners before Masters - We need curious and humble people who strive to improve.
- Adaptable, not Comfortable - We expect and embrace change, and we are resilient
Company HQ
SoHo, New York, NY
Articles
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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