Associate Customer Success Manager, Checkr
$88-103k
+ Equity
More information about location
3+ days a week in office
Automated background checks
Posted today
Automated background checks
1001+ employees
Posted today
$88-103k
+ Equity
More information about location
3+ days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- 0-2 years of experience in a client-facing, customer success, or account support role
- Strong written and verbal communication skills, with the ability to represent Checkr professionally with customers
- High attention to detail and follow-through on tasks with minimal oversight
- Comfort working with tools like Salesforce, Google Workspace, and Slack
- A genuine curiosity about HR tech, background checks, or the gig economy is a plus
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What the job involves
- Reporting to the Director of Customer Success, the Associate Customer Success Manager will support Checkr's most strategic customer relationships as part of a high-performing team dedicated to helping enterprise and gig economy customers succeed with Checkr's background check platform
- This role will own day-to-day account support tasks, help track account health, and assist senior CSMs in preparing for customer meetings and business reviews across some of Checkr's largest accounts
- The Associate CSM will partner closely with Product, Solutions, Engineering, Operations, and Support teams, gaining broad exposure to how Checkr serves its most important customers as the company continues to grow
- Support senior CSMs in managing day-to-day operations for strategic accounts, including tracking open items and following up on customer requests
- Help prepare materials for customer meetings, business reviews, and executive check-ins
- Monitor account health signals and flag risks or opportunities to the account team
- Assist in troubleshooting customer issues by partnering with Support, Operations, and Engineering
- Maintain accurate account records and notes in Salesforce and other internal systemsContribute to internal projects that improve how the Customer Success team serves strategic accounts
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies, GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $554.6m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(Co-Founder)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(Co-Founder & CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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