Trade Support Engineer, GFO-X
Digital asset derivatives trading platform
Open for applications
Digital asset derivatives trading platform
21-100 employees
Open for applications
21-100 employees
Company mission
To provide a regulated digital asset derivatives trading venue for exclusive, approved participants.
Role
Who you are
- No more than 5 years of experience in total in a financial organisation ideally in trade or front-office support
- Working knowledge of FIX protocol
- Practical experience with troubleshooting Application Services, including API issues
- Practical experience with troubleshooting trading venue connectivity issues
- Strong problem-solving and communication skills
- Demonstrated client focus and appreciation of Customer Experience
- Able to multi-task efficiently and work under time pressure
- Willing to take direction, follow instructions and see tasks through to the best possible outcome for GFO-X and for our clients
- Familiarity with ITIL working practices, ideally experience working in a workplace actively using ITIL practices
- Demonstrable skills with the effective use of Jira and Confluence, including creating and owning dashboards and kanban boards, and creating and contributing to how-tos, troubleshooting guides, and other forms of documentation
- Respectful of GFO-X’s culture and values
- Bachelor’s Degree a plus
- Experience in supporting IT projects and associated workstreams
What the job involves
- We are currently looking for a motivated Trade Support Engineer to join our team at GFO-X
- The successful candidate will participate in the daily operations of our globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants through phone and email
- Provide application-level support to the GFO-X trading venue: Respond to customer and internal inquiries, diagnose the problem and then provide an effective solution
- Troubleshoot issues related to FIX and proprietary protocols, application support, hardware, OS, monitoring and orchestration software, and connectivity issues using industry-standard tools including PCAP, Wireshark, FIXYL, Zabbix, and Rundeck
- Assist with client onboarding to the GFO-X Exchange platform, working with internal teams to quickly have the client up and running
- Be the primary interface to the client
- Lead client API and Algo Conformance testing and certification
- Support start and end-of-day settlement process and back office functions
- Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas
- Hardware support: Provide technical assistance and troubleshooting for hardware. Collaborate with the wider IT team to ensure hardware configurations are optimized for stability, performance and security
- Collaborate with the infrastructure, development and project teams: Provide customer feedback on issues relating to FIX and proprietary protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components
- Work according with defined Support SLAs
- Work with the team lead to continuously improve support processes: Identify areas for process improvement specific to FIX and proprietary protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to develop best practices and implement standardized support procedures
Salary benchmarks
Our take
The financial landscape has experienced great innovation within the last decade, providing fertile ground for progressive investment platforms. Whilst this is reflected in consumer-focused trading platforms, such innovation has not been as prevalent within the institutional investment market.
GFO-X provides a digital asset derivatives trading platform for institutional investors, focussing on innovating within the sector by guaranteeing 24/7 operating capacity, sub-100 microsecond processing times, secure colocation, and high throughput. The company also integrates bank-grade cybersecurity, simple integrations, and horizontal scaling into its infrastructure, ultimately offering a modernized derivative trading platform.
As a new name on the market, GFO-X will likely face skepticism from institutional investors, but its leadership team consists of market leaders with experience working with IBM, Morgan Stanley, and other investment giants, showing great potential to dispel any skepticism. Through its efficency-first approach to financial market investment, the company aims to provide its users with seamless trading experiences that reflect the current state of fintech innovation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
26% employee growth in 12 months
Glassdoor (3.1)
Company
Funding (1 round)
Dec 2023
$30m
SERIES B
Total funding: $30m
Company HQ
City of London, London, UK
Leadership
Arnab Sen
(CEO)Director of Harbour Capital Management Limited since 2010.
Rajesh Melwani
(COO & CFO)Experience as Managing Director of Bank of America from 2010 to 2014. Portfolio Manager, Head of Business Development, and COO for Harbour Capital Management Limited from 2014 to 2021.
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