Technical Product Operations Specialist, Statflo
2 days a week in office (Downtown Toronto)
Customer engagement messaging platform
Open for applications
Customer engagement messaging platform
21-100 employees
Open for applications
2 days a week in office (Downtown Toronto)
21-100 employees
Company mission
To build the world’s leading compliant, technology-enabled, data-driven conversation platform, allowing companies to maximize the full potential of their customer relationships.
Role
Who you are
- 2+ years of experience working in a SaaS (Software as a Service) environment
- You have previous experience in a customer-facing role, such as Customer Support or Onboarding Specialist
- You have technical skills, preferably in streamlining and automation of operations (Advanced SQL and Python)
- You are great at problem-solving and critical thinking
- You are organized and have a knack for improving and building solutions
- You are a strong written and verbal communicator, comfortable with technical and non-technical stakeholders
Desirable
- Experience in Telco Retail
- You are excited about the idea of working 2 days a week from our downtown Toronto office, located by Union Station
What the job involves
- As Statflo’s Technical Product Operations Specialist, you’ll be a key member of the Product team, working closely with Engineers to make sure Customers get maximum value from Statflo
- You’ll translate incoming requests into clear, actionable tasks, keep priorities aligned for efficiency, and roll up your sleeves to personally handle configurations, light scripting, and data investigations when needed
- Manage requests: You'll take charge of incoming requests - review, refine, and prioritise tasks, balancing Customer value and Engineering effort
- Jump in: Handle configurations, simple scripting work and data investigations personally
- Communicate: Keep stakeholders in the loop, every step of the way
- Improve operations: Identify repetitive, error-prone and tedious tasks, and work with Engineers to improve workflows, build tooling and automation
- Onboard Customers: coordinate the technical side of Customer onboarding, ensuring everything works, on time
Application process
- Send us your resume, and if your profile looks like a match, we’ll be in touch soon
Our take
Reaching out to customers directly in the form of mass-sent letters, e-mails, and phone calls is a common practice for businesses. However, customers now value personalized engagement much more than mass marketing, preferring to converse with businesses directly on their chosen communication platform.
Statflo has developed a one-to-one messaging and customer engagement platform for businesses, facilitating personalized messaging based on customer data through preferred platforms such as WhatsApp and Facebook Messenger. The platform is also fully compliant for customer outreach and can be integrated within existing systems such as Salesforce, Adobe, and MS Dynamics through SDKs and APIs.
Whilst other startups provide customer engagement solutions in the form of personalized chatbots, Statflo stands out with its heavy emphasis on personal data compliance whilst still providing a personalized approach. Furthermore, Statflo's ability to let customers choose which platform to receive personalized messages on allows the messaging service to outperform existing e-mail solutions by five times.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2018
$12m
SERIES A
Feb 2016
$2.4m
SEED
Total funding: $14.4m
Company benefits
- Our culture: we strive to maintain a culture of inclusion, trust, transparency, respect and unity. When a win occurs, we celebrate it. When an opinion is different, we embrace the fact we aren't all the same
- Hybrid workplace: we provide location-flexible arrangements, allowing our team to combine onsite and offsite work as they see fit. Whether you choose to work from home or from our waterfront downtown office, we make it easy for you to collaborate with teammates
- Learning & personal growth: want to learn something cool to grow? We organize personal and professional development opportunities for every team to be at their best
- Transparency & autonomy: we value an honest workplace and we've increased transparency about the state of things from sales to feedback
- Time to recharge or give back: everyone starts with 3 weeks of vacation, so you have plenty of time to recharge. We also strive to help your community with three paid volunteer days as a year
- Health & wellness: full health coverage including dental, vision, massage for you and your family, and a monthly fitness and wellness budget. We also give you ample time to recover with unlimited sick days
Company HQ
South Core, Toronto, ON
Leadership
Ian Gervais
(Co-Founder)Co-founder and Product Designer for Cykron from 1999 to 2007. Director of Development for Spry Agency from 2008 to 2011.
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