Operations Program Manager, Abridge

• 3-5+ years in program management or operations
• Proven ability to manage complex programs, balance multiple priorities, and drive execution in a fast-paced environment
• Proven ability to use data to drive project strategy
• Excellent project management and organizational skills
• Ability to implement and scale new processes and take initiative to fill gaps for the team independently
• Excellent verbal and written communication skills
• Proven ability to work cross-functionally with research and clinical teams, and to build trust while doing so
• Strong analytical and communication skills—you can turn messy inputs into clear insights and operational plans
• Excellent Microsoft Office skills, particularly with Excel
• Experience using project management tools, like Asana
• A penchant for achieving timeline goals and supporting team members to do so together

Desirable

• Abridge is looking for an Operations Program Manager to join our Partner Experience team
• In this role, you’ll lead critical programs that measure, highlight, and operationalize the impact of Ambient AI on clinicians and health systems
• From leading partner-facing research initiatives to scaling our best practices across our partner base, you’ll play a critical role in helping Abridge scale the value we deliver to health systems and clinicians
• If you’re a strategic thinker, organized executor, and collaborative teammate, we’d love to meet you
• We are looking for someone who thrives in ambiguity, identifies gaps before others see them, and brings operational excellence to everything they touch
• This is a generalist role for someone who loves to solve hard problems, build from scratch, and make systems better
• You’ll work across functions to strengthen the foundation of our Partner Experience team, while also owning key programs that measure and highlight the real-world impact of Abridge’s technology
• Own tracking and management of key research related programs and initiatives to provide the right support to our partners
• Maintain Abridge best practices on data collection and impact, leveraging data from multiple sources and develop SOP documentation to educate the team
• Coordinate Abridge research advisory committees, serving as the main point person to support the goals of the committee
• Build and effectively implement new processes that support our partner experience team members and serve our partners
• Become an expert in Abridge impact measures and stories and serve as a consultant for internal teams and health system clients to ensure accurate and effective measurement
• Provide support as needed to the Partner Experience team by responding in a timely manner to special projects and inquiries, but also considering how to scale support based on the subject matter and needs of the team
• Own systems and structures for tracking outcomes across all partners
• Build and maintain clinician survey and ensure the partner experience team is trained on the administration of these tools
• Track and manage partner research efforts including submission dates, deadlines and publications and share internally with Abridge executive and marketing teams for awareness and promotion when beneficial