Senior Sales Operations Analyst, Docker

• An ideal candidate is a start-up builder who has experience in managing large amounts of data sets within Salesforce and has a solid understanding of account, contact and lead objects
• A good working understanding of ZoomInfo is also required for this role
• 2+ years of experience in Sales Operations
• Experience working for a high growth software/SaaS company
• Solid understanding of Salesforce accounts, contact and lead objects
• Track record of working with large amounts of data, defining data hygiene and governance policies and implementing these within existing data sets
• Exceptional communication and interpersonal skills
• Technically savvy with Google Suite, Salesforce, and ZoomInfo
• Ability to think strategically and translate business needs into actionable plans within a fast paced environment
• Comfortable and familiar with cross-functional collaboration
• Energy, enthusiasm, and love of building

Desirable

• We are seeking an experienced Sales Operations Senior Analyst to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth
• Your primary focus will be on data hygiene, data governance, account hierarchies and data enrichment using ZoomInfo
• This role reports to the Sales Operations Manager, Data Hygiene
• Assist with developing and implementing Docker’s data governance program for our Revenue organization focused on data hygiene within Salesforce
• Hold responsibility for cleaning up the existing data in Salesforce, including deduplication, implementing accurate parent/child hierarchies, data standardization and ongoing data hygiene
• Ongoing review of new accounts, leads and contacts added to the system to ensure the data is accurate, standardized, up to date and not duplicative
• Assist in managing the integration between ZoomInfo and Salesforce for data enrichment
• Build, manage and assist with implementation of data hygiene and governance policies including scoping of requirements, writing documentation and collaborating with cross functional teams
• Identify and implement areas for improvement in relation to data hygiene and governance to enhance productivity and performance
• Assist with scoping, testing and rolling out new system processes
• Assist with reviewing and optimising Salesforce page layouts including fields, validations and workflows for accounts, leads and contacts
• What to expect in the first 30 days:
• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
• You will learn how to navigate through award-winning sales tools such as Salesforce, ZoomInfo, and Docker
• Review existing processes and in flight projects
• Identify areas of improvement in our systems and processes that will assist the data hygiene and data governance requirements
• Begin building strong cross functional relationships
• What to expect in the first 60 days:
• Begin taking on projects and working with the relevant cross functional teams to scope and build
• Take ownership of tools within the tech stack and start scoping refinements and improvements
• Build documentation to support new and existing processes
• Start implementing improvements to assist with data integrity and accuracy
• What to expect in the first 90 days:
• Assist in scoping future quarter priority projects
• Have full ownership of various key projects related to the data hygiene efforts
• Build scalable and repeatable processes to assist the Sales & GTM org