Client Success Manager, Benivo
Employee relocation software
Be an early applicant
Employee relocation software
101-200 employees
Be an early applicant
101-200 employees
Company mission
To make every employee welcome, delivering a wow experience when relocating, regardless of role, policy, seniority, financial status, or personal background.
Role
Who you are
- Experience in the Global Mobility industry or HR Tech is a must for this role
- Excellent client communication and relationship-building skills
- Strong commercial awareness with ability to manage renewals and identify upsell
- Highly organised with strong follow-through and attention to detail
- Experience working cross-functionally in a fast-paced environment
- Ability to translate complex features into simple client training materials
- Experience managing client-driven change requests and aligning cross-functional delivery
- Proficient in CRM systems, reporting tools, and task management platforms
What the job involves
- The Client Success Manager ensures clients maximise value from Benivo’s platform post-implementation
- This role owns the client relationship from go-live through renewal, driving product adoption, client satisfaction, account health, and commercial expansion
- The CSM acts as the client’s strategic partner, proactively identifying opportunities and challenges, and ensuring client goals are met through structured governance and internal alignment
- Act as the main point of contact for all post-go-live client matters
- Build strong, trusted relationships with client stakeholders
- Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence
- Share relevant product updates, insights, and best practices
- Lead QBRs and strategic business reviews
- Educate clients on new features and drive adoption
- Cultivate advocacy and gather client references
- Share marketing collateral and invite to webinars
- Drive adoption of new features and track usage metrics
- Proactively engage clients with tailored guidance on how to leverage new features
- Create and deliver client-facing training materials and walkthroughs
- Monitor engagement to identify areas where additional enablement is needed
- Own red account reporting and recovery plans
- Track product usage, feedback, escalations, and satisfaction
- Maintain client CRM records and CSM dashboards
- Conduct regular internal reviews to align on account status
- Own the commercial renewal process for assigned accounts
- Identify expansion opportunities aligned with client needs
- Manage and scope client change requests (e.g., policy updates, new locations, new features)
- Maintain and update renewal strategy slides; flag blockers early
- Partner with Sales and Product to pitch upsell opportunities
- Ensure client commitments are managed in JIRA and delivered cross-functionally
- Collaborate with Delight, Product, and Advisory teams for seamless delivery
- Share client updates bi-weekly in internal forums and dashboards
Our take
Workforces are becoming more global and decentralised, but integrating into a new team can be difficult for newly relocated employees. Benivo solves this problem by developing HR tech tools that streamline the relocation process.
Benivo has benefited from the acceleration towards remote and hybrid working, allowing the company to scale relatively quickly since its launch. The company has a longstanding relationship with a number of prominent enterprises, such as Google, KPMG and Allianz, which is testament to the value of its products.
Benivo's main challenge will be competing with similar companies, but its focus on the happiness of employees has struck a chord with enterprises. It will need to maintain and grow its relationships in order to hold onto its impressive market position. Growth equity funding raised in 2022 will allow it to expand in the US, India and Armenia - all high-growth areas for relocation services - and grow its footprint in the UK.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$12m
GROWTH EQUITY VC
Dec 2016
$10m
EARLY VC
Total funding: $27m
Company benefits
- 33 days paid annual leave, including bank holidays which are flexible - you may choose to work on bank holidays and take the day off elsewhere in the year
- Flexible start-end times (core hours are 10am - 4pm)
- Learning & development - every Friday afternoon is a half day to focus on your self-development and interests
- A yearly generous wellbeing cash-allowance
- PayLater cash advance - financial assistance for large personal expenses (e.g moving house, furniture, etc)
- Work remotely from 30+ countries for one month per calendar year
- Enhanced employer pension contributions of up to 5%
- Share options in the employee’s options plan
- Company social events and team celebrations
Company HQ
London, UK
Leadership
Nitzan Yudan
(CEO)Previously worked as a Business Analyst at Bank Hapoalim before joining American Express as a Finance Manager.
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