Human Resources Business Partner, Mission Lane
Customer Operations
$105-120k
Providing access to fair and clean credit
Job no longer available
Providing access to fair and clean credit
201-500 employees
Job no longer available
$105-120k
201-500 employees
Company mission
To revolutionize access to financial tools in credit, debit, and beyond to pave a clear way forwards for millions of Americans.
Role
Who you are
- You have a degree in a related field and 4+ years relevant experience
- You have proven experience empowering non-exempt employees and Customer Operations leaders to thrive as a team and win in a competitive marketplace
- You have HR generalist experience and a willingness to roll up your sleeves and take care of the day-to-day details
- You are a lifelong learner - self-motivated to pursue knowledge and experience that keeps you at the forefront of your field
- You have an instinctive, insatiable drive to make things better
- You are curious, use good judgment, and are quickly able to process a situation, find leverage, and develop creative solutions
- You have strong business acumen and the ability to influence and develop deep working relationships with leaders
- You are data-driven and have experience leveraging robust data and metrics to provide insight and guidance to drive change
- You work at a high level of autonomy and can manage multiple ongoing issues and complex employee matters with minimum supervision
- You have deep knowledge of HR compliance regulations, employment laws, and industry best practices
What the job involves
- We’re seeking a Human Resources Business Partner to empower Mission Lane’s Customer Operations (Servicing and Collections and Recoveries) leaders to run world-class, competitive organizations, as we enter into our exciting next phase of growth, innovation, and service
- In this crucial role, you’ll work as a strategic partner with management and business leaders to foster a people-first culture that is prepared for the future of Mission Lane; serving as the vital link between the strategic initiatives of Mission Lane and the people responsible for achieving them
- Develop talent strategy that supports Mission Lane’s goals and long-term objectives
- Drive employee engagement and connection in a distributed environment
- Design and execute HR initiatives focused on making the organization more effective (e.g. performance management cycle, forward-thinking retention strategies, and employee development programs)
- Serve as counselor and or advocate to employees and management regarding company policies, employee performance, culture/work environment and other issues; resolve conflicts effectively
- Conduct regular meetings with senior management and business leaders, asking the right questions to uncover opportunities to better lead our business
- Proactively identify where and when transformation is required for business success and act as a change agent
- Handle tactical HR administrative duties as required
- Support and guide the business with organizational change and development required for success in the marketplace
- Serve as counselor and or advocate to employees and business leaders regarding company policies, employee performance, culture/work environment and other issues; resolve conflicts effectively while minimizing legal exposure
Our take
The world of credit can be a murky place; however, companies such as Mission Lane are being established to bring clarity to the industry. The fintech company aims to help people with low credit build their scores and improve their financial lives – this comprises an estimated 100 million people in the US.
Originally a spinoff from the fintech company LendUp, Mission Lane fits a similar mould to larger credit card startups such as Petal, Tally, and Brex. It uses advanced technology and machine learning to expand credit access.
Despite the global pandemic providing an uncertain backdrop, Mission Lane saw more than 100% revenue growth in its early years. More recently, it strengthened its position in the market by expanding its partnership with Plaid, working together to offer additional connected solutions to underbanked customers. With these developments, Mission Lane remains well-positioned to drive financial inclusion and support for underserved communities.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$150m
LATE VC
Oct 2021
$150m
LATE VC
Total funding: $707.2m
Company benefits
- Work: Join an engaging culture with access to training programs and advancement opportunities
- Life: Get full health, dental, and vision benefits, FSA, paid parental leave, and 401k Company Match
- Balance: Enjoy generous PTO, flexible schedules, a Calm App subscription, and more
Company HQ
Gravel Hill, Richmond, VA
Leadership
Brandon Black
(Board Member)Prior to Mission Lane, there worked at Encore Capital Group for over 15 years, while there they served as the COO, President, and CEO. The also served as the Vice President of Risk Operations at Capital One Financial Services for 2 years.
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