Account Manager, Back Market
Seller Success
$83-95k
+ Opportunities for equity
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
$83-95k
+ Opportunities for equity
501-1000 employees
Company mission
To create a world that does more with what we already have by prolonging the lifespan of electronic devices through circularity and repair.
Role
Who you are
- 4+ years of experience in an account management role overseeing a book of business and leading customers through change management, with a preference for experience specifically in marketplaces
- Previous experience in an e-Commerce company or fast-growing start up preferred
- Experience in resale is a plus but not a requirement
- SQL and/or Tableau experience a plus, but readiness to learn and hone analytics skills a must
- Proven project management experience with success in managing deadlines, customers, and schedules
- Demonstrated ability to resolve issues and maintain strong client relationships
- Proven success managing clients on a Sales, Success, Implementation or Support team
- Demonstrated ability and experience delivering compelling presentations and/or business reviews onsite or via web-conferencing to leaders, clients and executives
- You are tech- and data-savvy:
- You learn new tools quickly and deeply, and are always tracking down new ways to streamline, gain efficiency, and pick up new technical and data-analysis skills
- You exhibit an extreme attention to detail and meticulous organizational habits
- Excellent written and verbal communication skills
- Superb listening skills and the proven ability to dig deeper to uncover the seller’s true objectives
- Time management skills and a strong sense of urgency, ownership and accountability
- Orientation toward analytics and process improvement opportunities
- You are confident in business and technical conversations, and can break down complex concepts for anyone to understand
- You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality
- Proactive and energetic attitude with the desire to be a key player on a results-oriented team in a fast-paced work environment
- High level of empathy - it’s important for our SSMs to be seen as trustworthy and reliable both internally and externally
- You are resourceful, scrappy and creative — if a playbook doesn't exist yet, you are excited to figure it out and build it for the whole team to use
What the job involves
- At Back Market, our U.S. Account Managers are pivotal to our marketplace’s success
- You will be a key member of our fast-growing and high-performing Seller Success team, and will act as the go-to resource for our valued sellers
- You will be able to contribute to the overall business by enabling and supporting the growth and retention of key sellers
- In this role, your main priorities center on harmonizing the two most critical areas of seller performance on Back Market: Sales and Quality
- On the Sales side, you will work with your sellers to grow their sales by skillfully identifying opportunities to grow and diversify listings, procure supply, improve pricing strategy, capitalize on product/category trends, etc
- On the Quality side, you will educate and inform your sellers on the relevance and relationship of specific quality metrics to sales performance, develop and execute strategic action plans to tackle areas for improvement, expertly demonstrate the ROI to your sellers with pointed progress updates and recommendations, etc
- These functions work hand-in-hand and interdependently, and the successful Seller Success Manager will locate that synergy for each seller account, will effectively articulate the comprehensive value of both, and will collaborate and consult toward long-term and lasting success on both fronts
- Manage a portfolio of assigned seller accounts, and own Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey
- Gaining and maintaining subject-matter expertise on the refurbished devices industry and players, as well as the specific needs, pain points, and aims of your sellers
- Creating, executing and iterating on strategic success plans customized to your sellers’ specific business needs and informed by measurable outcomes and objectives
- Building relationships with key seller contacts to ensure high levels of adoption and satisfaction (think: ‘Always Be Helping;’ using a concerted communication strategy involving email, phone, video, text, social media, etc.)
- Track seller performance and analyze trends using data and tools available in the Seller Portal, Salesforce, Tableau, etc. fluently
- Gather seller feedback and identify opportunities and risks in the seller journey/experience, and collaborate with immediate management and teammates on possible solutions or necessary escalations
- Work cross-functionally within Back Market to navigate critical milestones during the Seller Journey that require additional resources (intros to leadership, Product, technical support, etc.)
- Conduct strategy calls, recurring business reviews, onsite visits/presentations tailored to seller use cases and business models
Application process
- Phone screen
- Interview with the Senior Lead (U.S. Seller Sucess)
- Interview with VP, Supply
- BM Values Interview
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company benefits
- Hybrid working: Put on real pants only when you have to: work from home twice a week and remotely 1 week per quarter
- Comprehensive leave: Take the time you need for yourself and your people with a minimum of 25 days of PTO per year
- Parental leave: Family comes first with 12-14 weeks of fully paid parental leave, plus 5 weeks for the second parent
- Volunteer days: Get paid to stand up for a cause you believe in, two days per year
- Health insurance: Take care of yourself with comprehensive health plans
- Stock options: Your hard work doesn’t just benefit a few, it also benefits you
- Mental health support: Just as important as your physical health. We want to give you the support you need
- Annual retreat: Relax or party! We have something for everyone at our legendary All-Hands offsite
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined bAck Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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