Customer Success Manager, ControlUp
DACH
Digital employee experience management platform
Be an early applicant
Digital employee experience management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To deliver frustration-free digital experiences that unlock seamless productivity.
Role
Who you are
- Experience in an EUC or similar software company
- Startup / SaaS experience
- Critical thinker, generally curious, problem solver
- Proven experience in building customer relationships with multiple stakeholders in Fortune 50 companies
- Positive attitude and very customer-centric; always willing to put the customers' needs first
- Working knowledge of VDI – Citrix \ VMware virtualization solutions
- Strong written and verbal communication skills; ability to clearly explain complex issues to both individual contributors and executives
- Some travel required (up to 25%)
- STRONG PREFERENCE to candidates in the EU or Israel
- Experience in one or more of the following roles: Customer Success Manager\ IT manager Software Sales\Project Manager\ Sales Engineer/Consultant\Software Support\Customer Service\Professional Services
- Proven experience in building customer relationships with multiple stakeholders
- Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs
- Languages: German Native, English Fluent
Desirable
- Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Google Workspace, and/or Filemaker Pro - an advantage
- Excellent organization, note-taking, project management, and time management skills
What the job involves
- As a Customer Success Manager, you will be given a portfolio of top tier accounts that require white glove treatment
- These will include Fortune 50 companies, hospitals, and government agencies
- You will manage the post-sale relationship with that customer from a customer service perspective and be responsible for ensuring their success and improved ROI with our product suite
- You will be the primary quarterback for issues that occur and have access to any resource and/or subject matter expert you require from Support, R&D, Marketing, Management, etc to ensure success of your customers
- Manage the full lifecycle of a portfolio of enterprise customers
- Identify potential expansion opportunities based on customer use cases
- Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor
- Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI
- Work closely with sales, marketing, product, and other departments on customer requirements
- Be a customer advocate and the voice of the customer within ControlUp
- Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value
Our take
ControlUp simplifies the management and optimization of user experience for enterprises with a distributed workforce. By enabling IT teams to monitor and troubleshoot the performance of all devices - whether in-house or remote - it ensures seamless operations across the network.
Though ControlUp has been evolving since 2008, the company has recently seen impressive growth and is on track for Unicorn Status. High-profile clients such as Sanofi, T-Mobile, Verizon, Virgin Money, Exxon Mobil, and Next are among key customers. This surge in success has closely aligned with the rise of hybrid and remote work models, which are expected to remain prevalent in the coming years.
ControlUp's growth is further fueled by its recognition as the Leading Digital Employee Experience (DEX) solution in the 2024-25 End User Computing State of the Union Report. Praised for its time visibility and automated remediation, ControlUp is set to continue expanding as demand for comprehensive DEX solutions grows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$100m
SERIES D
Nov 2020
$27m
SERIES C
Total funding: $141.8m
Company benefits
- Medical, Dental and Vision: Health benefits begin on the first day as a team member. We offer several plans to choose from to fit your individual or family needs. ControlUl will pay a portion of your monthly cost
- Flexible Time Off: We offer a generous flexible time off policy. In addition, employees receive six paid sick days. ControlUp closes for 10 company paid holidays (varies per year)
- 401k Retirement Benefits: For every dollar you contribute up to 4% of your compensation, ControlUp will contribute 50 cents per dollar. No long waiting periods to receive this benefit - enroll after your first paycheck
- Employee Stock Options: Employee Stock Option plans (ESOP) are offered to all employees after 90 days of employment
- Life Insurance and Voluntary Benefits: 100% company-paid $100K life insurance policy. Also, we offer voluntary benefits such as short and long term disability, supplemental insurance, and AD&D
- Hybrid Work: Enjoy working from one of our four offices around the globe or from the comfort of your home
- Professional Growth: We entrust our team members to carve out their path at ControlUp. There are no limits to the opportunities and growth at ControlUp
- Company Trips and Events: We host several company events and activities (virtual and in person) every year. Additionally, ControlUp hosts an annual, all-expenses paid company trip
- Dog Friendly: Work alongside your furry friends to create a more relaxed and homey work environment
Company HQ
Financial District, San Francisco, CA
Leadership
Yoni Avital
(Co-Founder & COO)Before co-founding ControlUp, they spent six years working in Social Behavior Change (SBC) for Commart Technologies in Israel.
Jed Ayres
(CEO)Joined ControlUp in 2023 as CEO. Prior to that, they were the CEO of IGEL Technology.
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