Clinical Consult Liaison, Octave
$65.8-82.8k
Salary is dependent on location + Stock options
More information about location
Specialized therapy, coaching & workshops
Be an early applicant
Specialized therapy, coaching & workshops
501-1000 employees
Be an early applicant
$65.8-82.8k
Salary is dependent on location + Stock options
More information about location
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- We’re looking for someone who enjoys a dynamic and evolving environment, excels at problem-solving, and is comfortable navigating change as we refine and optimize our processes
- Additionally, candidates should be open to learning new aspects of the role through training and development as the scope evolves
- 3+ years of experience in an administrative, operations, or customer support role
- Bachelor’s degree is required
- Experience working in mental health or healthcare operations is a plus
- Strong customer service and communication skills, with the ability to de-escalate situations when necessary
- Comfort with learning and navigating complex systems and workflows
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Ability to work independently while effectively collaborating with teams
- Flexible and adaptable to evolving responsibilities in a startup environment
- Detail oriented and impeccable organizational skills are a must
- Excellent verbal and written communication and can adapt your approach to multiple groups
- Ability to work 9am to 5:30pm EST
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
What the job involves
- The Clinical Consult Liaison (CCL) plays a crucial role in supporting Octave’s contract provider network, ensuring a seamless experience from onboarding through ongoing engagement
- Think of this role as being the first point of contact for provider inquiries, triaging and addressing provider needs in real-time, and ensuring providers are set up for success while working with Octave
- The ideal candidate can effectively operate within the current workflows while bringing a mindset of continuous improvement to help shape more efficient processes in the future
- Serve as the first line of support for providers, triaging requests and resolving issues efficiently
- Partner with cross-functional teams to streamline provider workflows and enhance their experience
- Own key aspects of provider onboarding, including (but not limited to) initiating credentialing and background checks
- Troubleshoot provider challenges with a solutions-oriented mindset
- Continuously identify and implement process improvements to increase efficiency
- Become a subject matter expert in our systems, tools, and workflows, ensuring seamless provider support
- Document and refine processes to enable scalability and adaptability
- Uphold Octave’s mission of delivering exceptional care through every provider interaction
- Support provider enablement efforts to ensure they can effectively navigate Octave’s systems and policies
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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