Customer Success Manager, UVeye
Automotive Rental Franchises
$85-100k
Plus bonus
More information about location
3+ days a week in office (Fort Lauderdale, FL)
Automated, AI-based inspection systems for vehicles
Job no longer available
Automated, AI-based inspection systems for vehicles
201-500 employees
Job no longer available
$85-100k
Plus bonus
More information about location
3+ days a week in office (Fort Lauderdale, FL)
201-500 employees
Company mission
To raise the standard of vehicle inspections, to help create better mobility and safer roads.
Role
Who you are
- We are looking for a Customer Success Manager, Rental Franchises who is passionate about driving adoption, operational excellence, and measurable ROI with franchise and independent rental operators
- 3+ years in Customer Success, Account Management, or similar client-facing role, ideally in SaaS, automotive, mobility, or fleet environments
- 3+ years of experience in the automotive or car rental space, with hands‑on exposure to daily operations (rental, loaner, fixed or variable ops, fleet management, or similar)
- Proven experience managing a portfolio of accounts, balancing strategic stakeholders with high‑touch frontline support
- Strong consultative mindset and ability to translate operational challenges into concrete, data‑driven recommendations
- Comfortable working in a fast‑paced, high‑growth environment with changing priorities and ambitious targets
- Excellent organization, follow‑through, and attention to detail across multiple projects, locations, and stakeholders
- Technical aptitude, including familiarity with software platforms, dashboards/analytics, and CRM tools
- Solid understanding of car rental operations (check‑in/check‑out, damage documentation, fleet utilization, rate and revenue dynamics)
- Experience working with franchise and independent business owners, or multi‑location operators, is a strong plus
- Willingness to travel up to ~60% to visit customer sites, support launches, and conduct on‑site training and business reviews
- The role also requires the ability to work in varying environmental conditions including heat, cold, rain, or other outdoor elements commonly experienced at automotive locations
What the job involves
- We are looking for a Customer Success Manager, Rental Franchises who is passionate about driving adoption, operational excellence, and measurable ROI with franchise and independent rental operators
- In this role, you will serve as a trusted advisor to local owners, franchise groups, and on-site teams, helping them operationalize UVEye within their day-to-day workflows and maximising the value of every scan
- You will build long-term, value-based relationships by understanding each location’s business goals, consulting on best practices, and proactively identifying opportunities for optimization, expansion, and standardization across their network
- You'll train, coach, and enable franchise and independent rental locations on how to effectively use UVeye and embed it into their check‑in, check‑out, and damage documentation processes
- Consistently deliver and communicate ROI by consulting on operational improvements, revenue opportunities (damage recovery, tire and safety items), and labor efficiencies enabled by UVeye
- Build strong relationships with franchise owners, general managers, and on‑site leaders, becoming their go‑to partner for rental operations and UVeye best practices
- Proactively uncover business goals, pain points, and workflow gaps at each location and translate them into clear action plans that leverage UVeye and our integrations (e.g., rental management platforms such as TSD)
- Analyze site and portfolio‑level performance (scan volume, utilization, damage capture, revenue impact, compliance with process) and use data to drive adoption, behavior change, and continuous improvement
- Manage a book of business spanning multiple franchise groups and independent locations, prioritizing your time and travel based on impact, risk, and growth potential
- Partner closely with Sales, Customer Success, Ops, Field Service, and Product to ensure smooth launches, solve operational issues, and advocate for customer rental needs
- Identify and manage opportunities for organic growth within your accounts, including additional UVeye systems, new locations, and adoption of new features and integrations
- Capture and share field insights to improve our playbooks, processes, and product roadmap for the rental vertical
- While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout automotive service lanes, inspection areas, airports, and outdoor lots
- Use of personal protective equipment (PPE) may be required depending on site protocols
Our take
UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.
This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.
UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jan 2025
$41m
LATE VC
May 2023
$100m
SERIES D
Total funding: $251.9m
Company benefits
- Private gym (including yoga and meditation class)
- Spacious work space
- Huge rooftop
- Free UVeye scan for your car
- Dog friendly
Company HQ
China Basin, San Francisco, CA
Leadership
Amir Hever
(Co-Founder & CEO)Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).
Ohad Hever
(Co-Founder & COO)Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.
Salary benchmarks
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