Strategic Technical Account Manager, Retool
The application layer for AI
Job no longer available
The application layer for AI
201-500 employees
Job no longer available
201-500 employees
Company mission
To create the future of internal software by making software development for engineers simpler and more accessible.
Role
Who you are
- 5+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, Implementation Consultant, or Support Engineer
- Computer Science degree or experience building applications with SQL, Javascript, and APIs
- Familiarity with both front-end and back-end development concepts
- Ability to navigate and solve open-ended technical challenges in dynamic environments
- Proven capability to address technical concerns and provide solutions in real-time customer discussions
- Experience cultivating strong, trust-based client relationships through consistent, proactive outreach and guidance
- Proven ability to anticipate customer needs and address account risks or opportunities
- Exceptional written and verbal communication skills
What the job involves
- Over the past year, our business has been expanding at breakneck speed and we’ve been taking on more, and larger, customers. We’re looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you love engineering but want to be customer-facing while solving complex problems, this is the role for you!
- Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers
- As a TAM, you'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool
- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
- Establish regular touch points to review customer usage, health, and expansion opportunities
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
- Document customer use cases and success stories for case studies, testimonials, and EBRs
- Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
- Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
- Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
- Contribute to the growth and development of the TAM team by participating in the hiring process
Salary benchmarks
Our take
Retool allows developers to build internal applications quickly using a complete set of ready-made building blocks. These internal applications can be used to display company data from a range of sources, including Redis, Salesforce, Google Cloud, and Slack.
For a monthly fee, the platform enables companies to save time that they would have otherwise spent on developing their own internal applications. Retool brands itself as 'low-code,' meaning that it is easy to use and customize. There is a huge demand for systems that allow teams to analyze the data they already have. Retool already counts brands such as Amazon, Philips, Peloton, NBC, and Mercedes-Benz as customers.
Founded in 2017, the company is now valued at over $3.6B. Founded by Oxford graduate David Hsu, the management team includes ex-Stripe and ex-Airbnb employees with plenty of experience in taking a company from a start-up to a global brand.
Steph
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jul 2022
$45m
SERIES C
Dec 2021
$20m
SERIES C
Total funding: $165.3m
Company benefits
- Your health: Our healthcare plans include flexible, competitive options for medical, vision, dental, life insurance, and disability benefits.
- Your fuel: Fully snack-stocked kitchens at every turn, with breakfast, lunch and dinner provided at our San Francisco and New York offices.
- Your growth: We provide a $1,200 annual stipend that can be utilized for all learning-related expenses, including books, conferences, classes, and more.
- Your family: Access to comprehensive family planning services, generous paid parental leave for new parents, and a remarkable $10,000 lifetime benefit towards fertility support.
- Your time: Flexible freedom for a healthier you: take the time off that you need, when you need it! Discover flexible PTO and our 4 week Work From Anywhere policy to rejuvenate on your time.
- Your sidekick: Bring your favorite sidekick to work and enjoy our dog-friendly offices!
- Your future: Plan for your future. We offer enrollment and matching up to 4% for our US-based employees.
- Your wellbeing: Enjoy a suite of perks and memberships that enable you to thrive both personally and professionally.
Company HQ
Mission District, San Francisco, CA
Leadership
David Hsu
(Founder & CEO)David studied Philosophy and Computer Science at the University of Oxford, before founding Retool in 2017. He has served as CEO ever since.
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