Principal AI Engineer, Pointclickcare
CA$156-174k
More information about location
Technology for long-term care providers
Be an early applicant
Technology for long-term care providers
1001+ employees
Be an early applicant
CA$156-174k
More information about location
1001+ employees
Company mission
To advance healthcare technology and make a meaningful impact on the lives of millions.
Role
Who you are
- Proven leadership shipping agentic AI at scale across multiple products, setting organization‑wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability
- Healthcare & regulatory context: familiarity with HIPAA, ONC‑aligned practices, and clinical workflows for safe deployment in regulated environments
- Master’s degree or higher in Artificial Intelligence
- Evaluation leadership: establishes offline/online evaluation methodologies for agent behavior and safety, with dashboards tied to business outcomes
- Advanced Python expertise for production systems (testing, packaging, performance profiling) and deep experience extending agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, and/or LlamaIndex
- Model serving and cost/perf optimization: experience with model broker patterns, multi‑model routing, and serving stacks
- RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking strategies, embeddings, vector stores, and data quality/versioning—with evaluation harnesses for quality, cost, and latency
- Security & Responsible AI by design: hands‑on implementation of RBAC, audit logging, privacy controls, and alignment with NIST AI RMF and ONC FAVES requirements in partnership with Platform PM, Regulatory, and Security
What the job involves
- The Principal AI Engineer leads the architecture and delivery of agentic AI systems across multiple products, defining technical standards and reusable patterns for reasoning, tool use, and coordinated action
- This role partners with cross-functional teams to transition prototypes into secure, observable production solutions and establishes playbooks, evaluation frameworks, and platform components to accelerate adoption
- Additionally, the Principal AI Engineer mentors teams and ensures alignment with Responsible AI, security, and regulatory requirements
- The team drives enterprise-wide AI enablement by defining strategy, evangelizing adoption, and delivering measurable business impact
- It identifies and prioritizes high-value AI use cases, builds scalable platforms, and creates playbooks and patterns to accelerate implementation
- Through innovation hubs and close collaboration with product, engineering, and operations, the team transforms prototypes into production-ready solutions
- Additionally, it invests in talent development, equipping teams with the skills and tools to embed AI across the organization
- Set the technical vision and reference architecture for agentic AI across products—defining org‑wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability
- Build and govern reusable platform components—model broker & multi‑model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams
- Drive cross‑functional roadmaps and integration standards with Product, Engineering, Architecture, Advanced Tech, and SaaS Ops—setting API/versioning contracts, optimizing LLM/agent cost‑performance, and mentoring engineers to raise the bar
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched age care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 2000, PointClickCare is now one of the biggest names in care tech and its software is used by over 26,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company benefits
- Competitive Wages and Bonus Program
- Comprehensive Benefits
- Onsite Cafeteria
- Onsite Gym
- RRSP/401K program with employer matching
- Flexible Paid Time Off
- Work From Home Policy
- Maternity & Paternity Top Up
- Training and Development Programs
- Corporate Discounts Program
- Games Room and Employee Lounge
- Onsite Wellness Services (dental, massage, optometry, etc.)
Company HQ
Mississauga, ON
Leadership
Mike Wessinger
(Executive Chair)Board Member at C100. Was appointed by the Ministry of Health to the Ontario Health Data Council.
Dave Wessinger
(CEO)Previously served as PointClickCare's COO.
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