Community Engagement Lead, Airbnb
Spain and Portugal
€80-100k
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
€80-100k
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- The ideal candidate has extensive Community experience and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale
- 10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management
- Strong strategic project management skills with experience leading programs and processes
- Ability to approach Community through a strategic business lens and align Community goals with business goals
- Familiar with regulatory environments
- Entrepreneurial, solution oriented, growth mindset
- Highly autonomous and self-driven
- Strong verbal communication and interpersonal skills
- Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
- Passion for Airbnb, our Hosts, and the mission of the company - being an Airbnb host is a plus
- Spanish mother tongue and fluent English. Ideally also fluent in Portuguese
- Excellent written and oral communication skills
- Based in Barcelona
What the job involves
- The Airbnb team is looking for a Community Engagement Lead to build and lead our Host Community strategy in Spain and Portugal
- You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy
- In this role, Community custodians in each region are responsible for balancing the needs of our Hosting Community with those of Airbnb
- You will work closely with and report to the Community Regional Lead and build collaborative relationships with the relevant Country Manager, Policy, Legal, Marketing and Communications Leads, supply teams and central Community team to support our hosts
- Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
- Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans
- Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
- Collaborate across functions to drive meaningful impact within Airbnb and its Host Community, working closely with Country Manager, the policy, legal, communications, marketing, partnerships, and supply teams
- Coordinate the activities and daily operations of one Community Engagement Manager
- Community Growth:
- Develop and test new value propositions and methods for growing our host communities across Spain and Portugal
- Identify new approaches to recruit, onboard and manage new community leaders
- Community Engagement:
- Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation
- Support global Community Engagement Programming and evolve for local language and needs
- Lead and organise effective Community events, both online and in-person
- Community Impact:
- Identify country needs and develop in-market projects to drive Host success and accelerate business goals
- Develop resources, engaging and high impact communications, and training materials for cross functional business partners
- Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so
- Influence regional prioritization, process improvement, and program feedback
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners
- Co-develop strategies in partnership with Supply teams to optimize host performance across quality, pricing, and availability, empowering hosts with the tools and insights needed to set them up for long-term success
- Leverage familiarity with STR regulatory environments to drive host engagement and education on compliance initiatives and regulatory obligations collaborating closely with Policy and Legal teams to ensure hosts are informed and well-supported
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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