Senior Technical Support Advisor, Domo
EMEA
More information about location
Business data experience platform
Open for applications
Business data experience platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To help companies optimize critical business processes at scale and in record time to spark curiosity and power exponential business results.
Role
Who you are
- Bachelor's degree in a technical field (computer science, mathematics, statistics, etc.) or 3-5 years related experience and/or training
- 3 - 5 years of experience in technical support or software application support
- Exceptional communication and interpersonal skills to build trust with customers and fully meet their needs
- Demonstrated technical aptitude with the ability to lead a dialogue around SaaS products
- Strong SQL experience
- Experience with one or more of the following is highly preferred: programming languages, APIs, relational databases, HTML / Java Script / content development
- Excellent verbal (telephone) and written communication skills and professional etiquette
- Flexible and adapts well to rapid change
- Some evening, weekend and holiday work required
What the job involves
- As a Senior Technical Support Advisor, you play a key role in the daily success of our customers and Support organization. You will be focused on developing strategic relationships, assisting clients with their digital transformation, and increasing brand loyalty and referenceability
- You will join an enthusiastic, fast-paced, and dynamic team. Domo thrives on providing a world-class customer experience. A successful candidate will have demonstrated sustained exceptional performance, innovation, creativity, insight, and good judgment
- Provide exceptional white-glove service by connecting and building relationships with our customers with each interaction
- Thinking outside the box to effectively solve customer concerns and issues
- Translate customer business requirements into technical solutions that meet the needs specified
- Advises and assist customers to adopt best practices and provides enablement
- Advocate for our strategic customers with internal teams and during account planning
- Communicate technical concepts clearly and effectively
- Develop and maintain technical expertise and knowledge of Domo’s platform to help provide an exceptional interaction
- Provide timely (SLAs), constant, and ongoing communication with customers regarding their support cases until those cases are solved
Salary benchmarks
Our take
Domo offers a Data Experience Platform encompassing business intelligence, business apps, and data integration capabilities, to enable companies to "put data to work" and make better informed decisions.
Founded back in 2010, the company has consistently performed well in the market, even as it has more rapidly evolved in recent years. It has a robust customer retention rate close to 90%, has received numerous awards, and boasts an impressive executive team with experience ranging from Amazon to Google. One selling point of Domo's platform is that it can be used entirely on mobile, so CEOs can access their entire company simply from their smartphone.
With customers spanning several industries including marketing and telecoms, tech, and financial services, the long-established company certainly seems to deliver a compelling product. It continues to add new features, for example its low-code and "pro-code" analytics tools, and stands well to profit from the ever-increasing BI software market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Apr 2017
$100m
SERIES D
Mar 2016
$131m
SERIES D
Total funding: $714.7m
Company HQ
American Fork, UT
Articles
Leadership
Josh James
(CEO)They dropped out of Brigham Young to co-found Omniture in 1996. They then worked at Adobe as SVP, GM, and as Founder of the Omniture Business Unit.
Diversity, Equity & Inclusion at Domo
- ParityPledge - As a co-founder of the ParityPledge™, Domo is committed to interviewing at least one woman and one person of color for every leadership position
- Global Employee Resource Groups - We sponsor global employee resource groups—like Womxn@Domo—to create support networks and foster professional development
- Workplace Culture Satisfaction Survey - We conduct a bi-annual employee satisfaction survey for actionable feedback on workplace culture. We share employee survey results with teams and leaders to acknowledge and address areas that need improvement
- Awareness Training - We host regular awareness trainings on topics such as gender and racial equality in the workplace. We also require all employees to complete annual Corporate Citizenship training, to raise awareness of anti-racism, anti-discrimination, and anti-bias in the workplace. And we provide ongoing support of cultural diversity through regular lunch-and-learn conversations
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