Senior IT Support Specialist, Strava

• 5+ years of experience in IT support or systems administration within a fast-paced, modern tech stack environment
• 3+ years of experience with SaaS tools like Google Workspace, Slack, Okta, JAMF
• Strong troubleshooting skills with hardware (laptops- MACs, peripherals, AV equipment) and software (cloud-based tools, SaaS platforms)
• Familiarity with ticket management systems (e.g., Zendesk, Jira Service Management) and best practices in documentation
• A problem-solving mindset with the ability to learn quickly and adapt to evolving needs
• Excellent communication and interpersonal skills, and the ability to work both independently and as part of a team
• Experience working with vendors and optimizing spend

Desirable

• As a Senior IT Support Specialist in the Strava group IT, you'll be on the front lines of our technical operations, ensuring a smooth and empowering technology experience for our employees in Strava and Runna London offices
• From onboarding new hires to solving technical challenges, your role is essential in enabling productivity and fostering a high-performing workplace. This is a great opportunity to join a fast-paced, collaborative environment where your impact will be immediate and meaningful
• Support Onboarding & Offboarding:
• Ensure new hires are set up for success by provisioning hardware, software, tools, and access from day one
• Partner with People Operations to offboard employees and handle the secure return of assets and access revocation
• Technical Support:
• Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively
• Respond to help desk requests and manage tickets with a high level of professionalism and urgency
• Assist with account and password resets, access requests, and day-to-day support inquiries
• Process Documentation:
• Accurately log support activities and solutions in the ticketing system
• Create and maintain internal documentation to improve team knowledge and user self-service
• Team Collaboration:
• Collaborate with cross-functional teams to enhance onboarding/offboarding workflows
• Share insights and propose improvements to optimize IT support processes and end-user satisfaction