Technical Customer Success Manager, ConductorOne
Enterprise
More information about location
Identity security for the modern workforce
Be an early applicant
Identity security for the modern workforce
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
ConductorOne's mission is to secure identity!
Role
Who you are
- Looking for someone with a technical SaaS background that thrives on getting in front of customers - whether that’s working through a complex customer configuration, collaborating with the product team to unblock a go-live, providing training to your customers or running a meeting with multiple stakeholders
- Experience in the IAM, IT, Security or adjacent spaces, a plus
- Ideally located on the central or east coast time zone
- 4-6 years of proven ability to onboard large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings
- Excited to own the full customer lifecycle, proactively identify potential risks/red flags, renewals, and coordinate cross functionally to deliver on customer needs
- An understanding of the SaaS industry expectations in deploying new software
- Strong communication, presentation and leadership skills
- Love the challenge of owning a business critical function, and already excellent organizational and project management skills
- Instinctively work and thrive cross functionally. Your efforts will support the success of Sales, Engineering and Product
- Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program
- Be excited to help grow the company, which can mean rolling up your sleeves and pitching in on a number of areas
What the job involves
- We are PUMPED to expand the customer success team
- Customer Success & Customer Health: This role will be responsible for owning the customer relationship and monitoring/remediating health improvements. Including business reviews and showing ROI
- Lead Implementations: Own the sales hand-off and the full onboarding cycle. Accountable to quick time to value metrics
- Enterprise Support: Comfortable leading large customer calls with C1’s biggest customers; ability to navigate “red tape” and big company roadblocks with ease and organization
- Project Management: Act as the project manager for onboarding & new product releases. Create project plans, coordinate tasks, & communicate status to leadership externally and internally
- Product Knowledge: Develop a deep understanding of the technical side of our products to provide guidance and support to customers. Including staying updated on new features and best practices
- Customer Training: Conduct training sessions for customers to ensure they understand how to use the platform effectively, especially when it comes to more complex features. This may involve creating and delivering training materials or hands-on workshops
- Support Renewals: Working closely with Sales/AE to ensure customers are at an early stage of renewing their contract
- Feedback Collection: Gather customer feedback on the product, services, and overall experience. Use this feedback to inform product improvements and advocate for customer needs within the organization
- Cross-functional Collaboration: Collaborate with internal teams, including product development, sales, and marketing, to align customer needs with the overall business strategy. Act as a liaison between customers and different departments within the organization
- You’ll own your own book of business, including customer onboardings, upsells & renewals. The additional elements are pre-sales onboarding calls, sales hand-off, on-going client success, and EBR’s
- You’ll improve our product strategy and process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers
- You’ll learn the ins and outs of the identity security landscape, an industry that is modernizing rapidly
- You’ll teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field
Our take
ConductorOne is an identity security company that helps IT and Security teams by automating least privilege and compliance while reducing risk. Its platform works through out-of-the-box integration services - such as Okta, GitHub, Slack, and Datadog – to automate identity security, thus enabling companies to understand what is happening across the company and what actions could be having an impact on someone’s program access permissions.
The company launched its Access Request product in March 2023, providing self-service access requests to employees via Slack or a web catalogue, automatic approval rating, and zero-touch provisioning, saving IT teams time by eliminating complex provisioning processes. Its expanded Series-A funding round was led by Accel and Felicis Ventures. This has enabled the company to focus on accelerating growth as it seeks to expand operations.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Aug 2023
$12m
SERIES A
Jun 2022
$15m
SERIES A
Total funding: $37m
Company benefits
- Unlimited Time Off
- Medical, dental and optical coverage
- Flexible, Remote Working
- Top of the line equipment
Company HQ
Mount Tabor, Portland, OR
Leadership
Alex Bovee
(CEO)Former Accel Entrepreneur In Residence and Senior Director of Product Management, Zero Trust, and Security at Okta.
Paul Querna
(CTO)Current Member & Developer at Apache Software Foundation. Former Senior Architect at Okta and was the Founder & CTO at ScaleFT.
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