Customer Account Management Director, Iterable

• 6+ years of enterprise-class software account management leadership experience
• Proven track record of growing existing mid-market business, typically $50k+ ARR
• Experience building relationship with C-suite level decision makers to drive volume and velocity sales cycles
• A proven ability to grow, manage and motivate high performance customer account teams
• Experience using CRMs, Business Intelligence and other revenue tools
• Operational experience in working with leaders to aid in process optimization for their teams (quota alignment, deal desk efficiency, etc)
• Experience with account segmentation, lead distribution and sales funnels
• Passion for learning and always improving yourself and the team around you
• Excellent communication skills and ability to work with cross-functional teams

Desirable

• The Director of Customer Account Management (CAM) will be a senior leader with proven ability to identify account management talent, build, manage and motivate a high-performance team globally, and deliver strong revenue growth
• We are looking for someone with extensive experience managing a volume-based business with a focus on mid-market SaaS companies, typically $50k+ ARR
• Identify and recruit top CAM talent
• Build, manage and motivate a growing team of customer account managers
• Build, manage and motivate a team of customer operations specialists
• Own and report on the customer account team’s metrics and performance
• Partner with Marketing and Customer Success to execute and deliver on company’s revenue plan