Customer Success Manager, Verve
$90-120k
OTE
Real time omnichannel ad platform
Posted today
Real time omnichannel ad platform
201-500 employees
Posted today
$90-120k
OTE
201-500 employees
Company mission
To empower the growth of the open internet by bringing marketers and publishers closer together across the omnichannel customer journey.
Role
Who you are
- 5+ years of experience in customer success, ad operations, or programmatic campaign management
- Deep expertise in DSP platforms, mobile advertising, and the programmatic ecosystem
- Familiarity with privacy-first measurement frameworks (e.g., SKAdNetwork) is a strong plus
- Proven success in driving client growth, retention, and satisfaction
- Strong analytical skills with the ability to translate performance data into actionable optimization strategies, deliver insights to clients, and identify opportunities for account growth
- Self-starter with a strong drive to learn, take initiative, and make a meaningful impact
- Quick learner with a growth mindset - comfortable working independently, adapting to evolving priorities, and taking ownership
- Experience mentoring junior team members and collaborating effectively across functions
- Bachelor’s degree in Marketing, Business, or a related field is preferred but not required; equivalent practical experience is equally valued, and advanced qualifications are a plus
What the job involves
- We’re looking for a client-focused, data-savvy professional with deep knowledge of the programmatic ad ecosystem
- You’ll thrive here if you enjoy turning complex challenges into actionable solutions, and you care deeply about delivering great client experiences
- Experience with DSPs, mobile programmatic, and campaign analytics is essential
- A proactive, thoughtful approach to client relationships and internal collaboration is key
- Serve as the primary point of contact for a portfolio of advertiser accounts, ensuring their success and satisfaction
- Build and maintain strong, long-term relationships with clients, understanding their business goals and challenges
- Manage end-to-end campaign execution, including setup, monitoring, and optimization to meet performance objectives
- Analyze campaign data to identify trends, insights, and areas for improvement
- Collaborate with internal teams to implement optimizations and troubleshoot issues
- Develop strategic plans to enhance campaign performance and achieve client KPIs
- Prepare and deliver regular performance reports, providing insights and recommendations
- Proactively identify growth opportunities within accounts and contribute to long-term success planning
- Work closely with Sales, Product, and Engineering teams to align on client needs and deliver solutions
- Provide feedback to inform product development and feature enhancements
Our take
The Verve Group provides an omnichannel advertising platform that connects advertisers, agencies, brands, and publishers to people in real time. Verve places a significant emphasis on privacy in its offering, in a space that has received media criticism for intrusive practices.
Over the years, the company has expanded its digital financial services platform and steadily ramped up its acquisitions. It bought mobile DSP company Dataset and is a bidding partner for in-app inventory on Google Ad Manager.
The Verve Group have made a significant footprint in the digital ad marketplace, having partnered with thousands of advertisers. The company will need to continue pushing towards new and expanding markets as it builds a larger and stronger global technology stack.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Company benefits
- Unlimited PTO
- 12 paid holidays
- 3 wellness/ social responsibility days
- 401(k) Retirement plan with company match
- Comprehensive benefits package including Medical, Dental, Vision, Disability and Life Insurance
- Parental Leave Policy
- Employee Assistance Program
- FSA & Commuter Benefits
- Pet Insurance
- Accident Insurance
- Identity Theft Protection
- Wellness Reimbursement Program
- Learning and Development Stipend
- Work Travel Program
- English/ German Language Classes
Company HQ
Carlsbad, CA
Leadership
Sameer Sondhi
(CEO)Previously the Senior Director of Business Development at AdMarvel and xAd. Sameer was also Senior VP at In Mobi.
Salary benchmarks
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