Site Reliability Engineer, Cosm

• The ideal candidate is a solutions-oriented person who can learn new technologies quickly and who can become competent with all layers of the development platform
• They should be willing to roll up their sleeves and be familiar with various technologies but know how to choose the best technology for the job
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field, or relevant work experience
• 6+ years of proven experience as a platform engineer, site reliability engineer, systems engineer or a similar role, with a focus on designing, implementing and monitoring the health of complex, hybrid systems
• Expert-level knowledge of the Grafana LGTM stack
• Familiarity with scripting languages for automation and configuration management. PowerShell & Bash are paramount, Javascript or typescript are a bonus
• Strong understanding of hybrid computing concepts and hands-on experience with AWS
• Experience with virtualization/containerization technologies such as Hyper-V or VMware, Amazon EC2, Docker & Kubernetes
• Experience using Pulumi, Terraform and/or other IaC frameworks
• In-depth knowledge enterprise Linux & Windows Server operating systems (2016/2019/2022), including installation, configuration, and troubleshooting
• Familiarity with configuration management frameworks such as Ansible or Puppet is a plus
• Expertise in data retrieval technologies, including constructing efficient TraceQL, PromQL, GraphQL & LogQL queries
• Familiarity with SaaS, live entertainment and broadcast as well as digital, tech, and streaming media
• Solid understanding of networking principles and protocols
• Excellent problem-solving and troubleshooting skills, with a keen attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with clients and team members
• Driven to automate your processes, test continually, and document your work
• You’re not afraid of an open, candid, and respectful work environment
• Experience in working with a cross-functional, distributed team from concept through completion and future iterations including agile methodologies
• Excellent time management skills

Desirable

• As an SRE, you will play a pivotal role in designing, implementing, automating, and maintaining the technology infrastructure that supports our organization's operations center
• You will be responsible for designing robust, scalable, and resilient platforms that facilitate real-time monitoring, analysis, and decision-making processes critical to our business and product operations
• You will liaise with product and engineering teams to ensure applications and microservices support telemetry ingestion for actionable alerting and historical data graphing, thus building a continuous feedback loop for platform and product reliability
• Monitoring and Alerting: Design, and automate robust monitoring and alerting mechanisms to ensure the health, performance, and availability of the operations center platform, products and associated infrastructure components
• Application Monitoring: Work with software engineering and product teams to best understand how to monitor their applications and microservices
• Infrastructure Deployment: Collaborate with infrastructure teams to deploy and configure the necessary hardware and software components to support the operations center platform, including servers, networks, databases, and monitoring tools
• Documentation and Training: Create comprehensive documentation, diagrams, and guides to facilitate system understanding, troubleshooting, and knowledge transfer. Provide training and support to operations center staff on platform usage and best practices
• Collaboration and Stakeholder Management: Collaborate closely with cross-functional teams, including product, operations, IT, security, and business units, to understand requirements, gather feedback, and align observability platform architecture with organizational goals and priorities
• Incident Management: Work an on-call rotation to troubleshoot and resolve incidents, working closely with the support team to ensure prompt resolution
• Continuous Learning: Stay informed about industry trends and emerging technologies related to Windows Server, on-premise infrastructure, and Azure and AWS Cloud platforms
• Leadership: Provide technical guidance and mentorship to junior team members as needed
• Communication: Exemplify excellent written and verbal communication skills and the ability to tailor technical communications to any audience deftly
• Be Audacious: Push the limits, try new technologies, take calculated risks, swing for the fences, and proactively search for the best solutions and ideas in the marketplace