Customer Service Intern, Let's Do This
More information about location
3+ days a week in office
Marketplace for endurance sports
Be an early applicant
Marketplace for endurance sports
21-100 employees
Be an early applicant
More information about location
3+ days a week in office
21-100 employees
Company mission
To be the online company to take people offline.
Role
Who you are
- Currently pursuing a degree in a related field (e.g., Business, Communications, etc.)
- Demonstrated ability to prioritise customer satisfaction
- Eagerness to learn about handling complaints and providing resolutions
- Committed to delivering excellent customer service consistently
- A real team player, motivated by the success of the team and your individual growth
- Great communicator, with strong written and verbal skills
What the job involves
- As a Customer Service Intern, you will gain a deep understanding of our customers' needs, represent their viewpoints, and assist in providing empathetic and proactive resolutions
- Your goal will be to support achieving the best outcome for every query for participants, organisers, and our business
- You will learn to be thoughtful, considerate, and thorough in finding solutions that work for all parties involved
- This internship role will last for 6 weeks, providing you with a short-term, paid intensive experience in customer service
- You will assist in answering email queries promptly and thoroughly, prioritising and managing your time effectively
- Use our FreshDesk system to respond to enquiries as they come in and assist in processing event refunds and transfers according to the Event Organisers’ policies
- Collaborate with our Sales and Partner Success team to ensure that our customer service aligns with the needs of event organisers
- Work with our product teams to share participant feedback and help improve internal tools
- Provide feedback from our participants to our product teams
Application process
- We usually respond within a week
Salary benchmarks
Our take
Let's Do This is a marketplace for endurance events and, according to them, it's the largest in the world. By using its platform, people can find out details and exclusive information about different sporting events as well as being able to easily register. Let's Do This has already listed information about tens of thousands of events across the UK, US, and Australia on its platform since its establishment.
The company has successfully identified an under-served segment of the sports, leisure & experience market. In supporting people taking part in marathons and multi-sport events around the world, it is disrupting the fragmented £24bn global market for endurance challenges.
It boasts investors including Usain Bolt and Serena Williams, and the funding its raised will go towards expanding in the UK and the US as it looks to cement its market position.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
24% female employees
-16% employee growth in 12 months
Company
Employee endorsements
My opinions are valued
"At Let's Do This, all questions are valued and given a fair and honest response. This could be larger questions about company goals, values and..."
Funding (last 2 of 5 rounds)
Jun 2022
$60m
SERIES B
Nov 2019
$15m
SERIES A
Total funding: $81.4m
Company benefits
- Race Entry
- Family Leave
- Equipment
- Option Plan
- Learning and Development Budget
- Cycle to Work Scheme
- Bupa Medical and Dental Cover
- Hybrid Working Environment
- Dog Friendly Office
Company values
- The Team Triumphs - Turn up for your team mates
- Make the Call - Back the expert, decide, move on
- Radical Candor - Constant feedback from a place of care
- Start with Participants - We obsess over the people who are living it
- Relentlessly Long Termist- It’s an ultra, plan for it
Company HQ
London, UK
Articles
Leadership
Alex Rose
(Co-Founder & COO)Studied Chemical Engineering and Management at the University of Cambridge. Previously Associate at Oliver Wyman for 3 years.
Sam Browne
(Co-Founder & CEO)Studied Theology, Philosophy and Psychology at the University of Cambridge. Previously Co-Founder & COO at IGO Adventures for 1 year.
Diversity, Equity & Inclusion at Let's Do This
Andrea Bustamante Vivas (People Director )
- We have a company wide commitment to making progress with our DEI initiatives, and we look forward to making a continued effort in this area
- DEI is at the heart of LDT's future. From recruitment to internal culture to our product, we hare reviewing and implementing ambitious DEI targets, and are working hard to achieve them.
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