Client Success Specialist, Cohere Health
$68-78k
Clinical intelligence company
Job no longer available
Clinical intelligence company
501-1000 employees
Job no longer available
$68-78k
501-1000 employees
Company mission
To make the healthcare journey better for everyone.
Role
Who you are
- Bachelors degree in related field
- 1-3 years in a role supporting account management, client success, or a similar role
- Proven expertise in administrative support, cross-functional collaboration, and project management support
- Strong skills in communication, troubleshooting, organization, and the ability to adapt and remain flexible in a fast-paced environment
- Must be passionate about contributing to a culture that values consistent delivery of a proactive, supportive, and partner-oriented experience
- Familiarity with Salesforce, Confluence, JIRA and Google Suite a plus
- Demonstrated success in expanding skill sets through hands-on experience in unfamiliar areas, showing adaptability and initiative
- Project management skills, including planning, execution, and cross-functional coordination
- Healthcare domain experience is strongly preferred. Direct experience working with health plans is preferred
What the job involves
- We are seeking a Client Success Specialist to join our Client Management Team
- In this role, you will support the client's success by being a key liaison between Customer Success and other internal teams
- You will support the Client Success Manager through process development, improvements, reviewing data and organizational support
- You will partner closely with the Client Success Manager and cross functional stakeholders to help ensure alignment and drive success
- This is an opportunity to cultivate relationships across the client organization to develop insights, shaping how they perceive the value we deliver, and ensuring that they are receiving the best support possible
- Assist the Client Success Manager with day-to-day activities including email correspondence, follow-ups, ticket tracking, meeting notes, and general administrative support
- Manage the client-facing inbox: triage incoming emails, respond to inquiries, escalate issues when necessary, and ensure timely resolution of all client needs
- Monitor and manage client-submitted support tickets through to resolution, coordinating with relevant internal teams as needed
- Analyze client data and key metrics to generate insights that support both internal decision-making and client-facing initiatives
- Lead and support Client Success Managers on cross-functional projects, including external communication strategy, implementation support, training material development, and acting as a liaison with internal teams
- Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
Application process
- Connect with Talent Acquisition for a Preliminary Phone Screening
- Meet your Hiring Manager!
- Behavioral Interview(s)
Our take
Every year, billions of dollars are wasted in healthcare through overtreatment, failure of care coordination and administrative complexity. Cohere Health blames this on outdated processes, time-consuming manual systems and slow decision-making - which the company aims to combat with its clinical intelligence platform.
The platform automates processes to avoid care delays and friction between parties. It also provides analytics to help identify the most suitable physicians and care paths for the patient much faster and more easily. While there are other automation solutions for healthcare, Cohere stand outs by improving the whole patient journey, rather than just automating an administrative transaction.
Through partnerships with organizations like Humana and the American Academy of Orthopaedic Surgeons, Cohere Health serves millions of members and thousands of physicians. It has grown to be recognized as a top player in the space, as it continues to expand its offering and stands to benefit from the rising interest in clinical intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$90m
SERIES C
Feb 2024
$50m
LATE VC
Total funding: $196m
Company benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- Flexible Time Off & Holidays
- 401(K) Retirement Plan with Employer Match Program
- Wellness Coach App
- Parental Leave
- Learning & Development Opportunities
Company HQ
West End, Boston, MA
Leadership
Siva Namasivayam
(CEO)Worked as a Software Engineer for Intel before working at Fidelity and spending 4 years as a Gartner Director of Consulting. They were CEO of SCIO Health Analytics before co-founding Cohere Health.
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