Client Success Manager, LRN
Role is remote in London
Ethics & compliance program solutions
Job no longer available
Ethics & compliance program solutions
501-1000 employees
Job no longer available
Role is remote in London
501-1000 employees
Company mission
To inspire principled performance in organizations by helping them foster winning, ethical cultures.
Role
Who you are
- Minimum of 2 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
- Exceptional relationship development and management abilities and a proven commitment to customer service
- Experience supporting individuals who are using a SaaS business application
- Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
- Extremely effective written, oral, and presentation communication skills
- Strong Microsoft Office skills and a working knowledge of technology and system interfaces
- Familiarity with Salesforce.com, MEDDPICC
- Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
- A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
Desirable
- Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred
What the job involves
- LRN is seeking a high performing Client Success Manager to maintain relationships and ensure value delivery within our existing customer base
- You will work closely with the other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting)
- You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base
- Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature
- Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers
- Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centres
- Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set
- Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews
- Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate
- Execute on-going formal Program / Business Reviews with client stakeholders and sponsors
- Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development
- Represent the voice of our clients to internal teams including product, content and technology
Salary benchmarks
Our take
LRN, a long-established provider of ethics and compliance solutions, is gaining renewed prominence as demand for ESG transparency continues to grow. As businesses face increasing pressure to demonstrate strong ethical standards, the need for effective compliance training and oversight has come into sharper focus.
The company delivers corporate training across areas such as diversity, ethics, and regulatory compliance, alongside data-driven analytics that help organizations assess and improve their performance. In 2022, LRN expanded its DE&I learning offering and received industry recognition for its corporate training videos, reflecting its ability to keep pace with evolving expectations.
With research consistently showing that ethical companies tend to outperform their peers, demand for LRN's service is likely to continue growing. As it expands its global footprint, the firm is increasingly positioned as a leader in ethics and compliance solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2000
$30m
EARLY VC
Jan 1994
$2m
ANGEL
Total funding: $32m
Company HQ
Midtown East, New York, NY
Leadership
Dov Seidman
(Founder & Chairman)Dov founded LRN in 1994 and has served as the Chairman since. He also founded The HOW Institute for Society in 2017 where he has served as the Executive Chairman since.
Bob Lemmond
(CEO)Prior to joining LRN in 2025, Bob co-founded Nexus Partners. He also served as Chief Commercial Officer at ISS and Clarivate and as CEO & President of Law & Business at Wolters Kluwer.
Matt Plass
(Chief Market Strategy Officer)Previously, Matt was the CEO and Chief Learning Officer at Interactive Services.
Bobby Jenkins
(CFO)Alongside LRN, Bobby is an Adjunct Professor at Virginia Commonwealth University. Previously, he was the CFO at Corporate Visions and Skillsoft.
Parijat Jauhari
(Chief Product & Technology Officer)Prior to joining LRN in 2021, Parijat was the VP of Product Management at Qu and a Senior VP/Head of Product Management & Analytics at Fishbowl.
Ty Francis MBE, CCEP
(Chief Advisory Officer)Alongside LRN, Ty is a Chair of the Board for Solent University Business and Law School as well as an Executive Producer/Governance, Ethics & Compliance Consultant at Western Edge Pictures. Previously, he was an Executive VP of Global Ethics, Compliance & Governance Programs at Ethisphere and VP of the New York Stock Exchange & Governance Services at NYSE.
Patsy Sciutto Doerr
(Chief People & Culture Officer)Patsy is also a Principal Consultant at Change for Social Good, a role she's held since 2022. Previously, she was a Relationship Manager at Eleven Canterbury and CPO at UDR.
Jean Brody
(CMO)Jean is also the CMO at Williams Lea, a role she's held since 2022. Previously she was a Marketing Director at CT TyMetrix and RR Donnelley.
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