Operations Lead, Healthera

• You’re a highly capable generalist who thrives on solving complex problems and ensuring operational excellence
• You have experience taking ownership of projects and challenges, working both independently and collaboratively to drive results
• You are a strong communicator and excel at stakeholder management, enabling effective collaboration across teams
• You are process-driven, with a keen eye for optimising workflows and improving operational efficiency
• You have experience working in a startup (or a health-tech environment) and are comfortable navigating fast-paced, evolving challenges

Desirable

• Problem-Solving & Operations Management – Acting as a key problem-solver and escalation point across the business, tackling operational challenges as they arise
• Process & Efficiency Improvements – Identifying inefficiencies, optimising workflows, and implementing scalable processes to support growth
• Compliance & Risk Management – Ensuring adherence to industry regulations, supporting governance processes, and mitigating operational risks
• Project & Stakeholder Management – Leading and delivering projects, while collaborating effectively with cross-functional teams
• Team Support & Mentorship – Acting as a mentor and escalation point for the operations team, helping develop their skills and confidence
• Administrative & Business Operations – Owning and improving key administrative processes to keep operations running smoothly

• 1. Initial Interview – 20-minute conversation with a member of the team
• 2. Scenario-Based Interview – 1-hour session focused on problem-solving
• 3. Take-Home Task & Playback Session – 2-hour task + 1-hour review discussion
• 4. In-Person Interview – 1-hour final interview