Growth Account Manager, Ceros
$75-80k
Total expected compensation of $110,000-$115,000 based on qualifications and experience. Plus stock options
Design platform for professional creatives
Open for applications
Design platform for professional creatives
201-500 employees
Open for applications
$75-80k
Total expected compensation of $110,000-$115,000 based on qualifications and experience. Plus stock options
201-500 employees
Company mission
To inspire & unlock creativity with liberating technology.
Role
Who you are
- 3+ years of experience in enterprise customer success/account management, preferably in a SaaS environment
- Experience with the Adobe Suite (or similar design tools)
- Proven track record of quickly driving product adoption and fostering client success within a trial period or early stages of the customer lifecycle
- Strong understanding of digital marketing and content strategy, with the ability to guide clients through basic design principles and interactive content creation
- Familiarity with the marketing landscape, including typical pain points, campaign planning cycles, and objectives
- Strong communication skills with the ability to facilitate creative strategy sessions and provide tactical support to customers
- Analytical and project-oriented mindset with a passion for solving problems creatively and driving measurable results
- Versatile and adaptable, able to seamlessly switch between roles as a strategic thinker, seller, product expert, and educator to meet the unique needs of each client and drive immediate value
- You’re driven by a deep desire to make an impact, helping customers achieve success and unlock the full potential of the Ceros platform by transforming their content through the power of interactivity
- You thrive in fast-paced, high-impact environments and take pride in making a tangible difference quickly, bringing energy and enthusiasm to every challenge
- You are a natural problem solver with a curious and resourceful mindset, eager to learn, adapt, and uncover creative solutions that address the unique needs of our clients
- You have a design-driven perspective and love inspiring clients to reimagine their digital content in bold and innovative ways
- You are a self-starter and a go-getter, willing to take initiative, learn independently, and do whatever it takes to help clients succeed
- You’re an exceptional collaborator, working seamlessly with internal teams and clients to deliver results while fostering a positive, team-oriented environment
- You’re intellectually curious, always looking for ways to innovate, improve, and push the boundaries of what’s possible for both clients and the Ceros team
- You bring smart, strategic thinking into every interaction, balancing creativity and practicality to achieve meaningful results
What the job involves
- Reporting Into: Growth Account Manager, Team Lead
- We are looking for a Growth Account Manager who is passionate about helping clients unlock value quickly and strategically within a 5-week trial period
- This is not a typical account management role — it’s about driving immediate product adoption, guiding clients toward success, and helping them see the value of Ceros right away
- The primary focus is on onboarding new teams, offering tailored training and guidance, and ensuring clients are set up for long-term success
- Once the trial period concludes, clients will transition to a long-term Customer Success Manager
- You’ll work closely with Account Executives to identify and capitalize on expansion opportunities while helping customers discover the full potential of the Ceros platform
- Serve as the Ceros expert for potential and current clients by leveraging your design skills and product expertise to deliver onboarding support, product training, and strategy sessions that demonstrate value and enable user groups to succeed during the trial period
- Address client pain points with tailored, design-driven solutions that integrate seamlessly into their workflows, aligning with their specific business goals, industry, and personas
- Maximize trial-to-upsell conversions by ensuring clients quickly grasp Ceros's value, proactively monitoring trial health, addressing risks or obstacles with strategic actions, and setting them up for a seamless handoff to the Customer Success Manager
- Educate customers on the full Ceros ecosystem, ensuring they understand the breadth of resources available — including educational tools, support, case studies, and interactive content best practices — to drive adoption and engagement
- Alongside the Account Executive, cultivate and expand relationships with key decision-makers, including VP and C-level executives, ensuring the customer’s ongoing success and long-term value from Ceros
- Share strategic insights and utilize a strong sense of curiosity and out-of-the box thinking to introduce initiatives such as content programs, events, customer marketing ideas, and more that drive real business impact
Our take
Writing code to create digital content often comes with complications and expense. Ceros was created to eliminate these issues, by providing customers with a no-code design platform.
It allows marketing and design teams to create animated content on a collaborative canvas, without having to rely on developers. As such, the Ceros platform has proved a hit with an impressive list of enterprise customers including United Airlines, Condé Nast, J.P. Morgan Chase, Fitbit, Bloomberg, and Mashable.
Competition in the MarTech market may be fierce, with rivals including Ion and Uberflip, but Ceros sets itself apart as a platform that allows customers to produce this kind of content at scale and with fast turnaround times. Lately, the company announced "Gemma", a creative AI sidekick capable of generating new ideas, optimizing existing designs, and automating tedious tasks, with the aim of freeing up users to focus on their own creative vision.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2020
$100m
GROWTH EQUITY VC
Feb 2019
$14m
SERIES C
Total funding: $144.5m
Company benefits
- Work from anywhere: With our remote-first policy, you can set up shop from anywhere in the world and will receive a home office stipend
- We've got you covered: Ceros offers a number of comprehensive healthcare packages
- Stock options: Ceros offers stock options for all employees so everyone can participate in the growth and success of the company
- Wellness Fridays: If you're crushing your goals and ready to roll into the weekend, feel free to wrap up your Friday a little early. See ya on Monday!
- Flexible vacation: We want you to maintain a healthy work-life balance and encourage everyone to take a reasonable amount of time off
- Retirement savings: Ceros offers retirement savings options to support your financial future. *Varies by location
Company HQ
Flatiron District, New York, NY
Leadership
Alison Lange Engel
(CEO)Joined Ceros in May 2024 as CEO. Prior to this, they were the CMO/Head of Marketing at Stripe. They also spent over 5 years at LinkedIn, initally as a Senior Director of Global Marketing before becoming the Vice President of Global Marketing.
Diversity, Equity & Inclusion at Ceros
- Unity at Ceros: Ongoing initiatives that foster participation and cultivate a diverse and inclusive culture.
- Unity 24/7: Featured content and learning paths on the topics of diversity, equity, inclusion, and belonging.
- Unity Moments: Safe space to reflect, share, and forge new relationships. A year-round opportunity for Cerosians to show up for one another around significant moments happening personally, at Ceros, in our communities, nationally, and globally—with and without news headlines. Open-invite Zoom gatherings 2x a month.
- Unity Workshops: An interactive series of workshops focused on diversity, inclusion, and belonging designed to bring these concepts and our core Ceros values to life.
- CommUnity Partnerships: Ongoing commitment by Ceros and opportunity for Cerosians to mentor underrepresented youth in the creative tech space.
- People Practices: Our ongoing commitment at Ceros to carry out recruitment strategies that reach a diverse candidate pool, create an applicant experience designed to counteract bias, and uphold fair and equitable people practices committed to creating a diverse and inclusive organization.
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