Enterprise Customer Success Manager, TheyDo
$153-170k
Offers equity & commission
More information about location
Collaborative workspace for customer journey management
Job no longer available
Collaborative workspace for customer journey management
21-100 employees
Job no longer available
$153-170k
Offers equity & commission
More information about location
21-100 employees
Company mission
To make companies journey-centric.
Role
Who you are
- Extensive experience in Enterprise SaaS Customer Success, Consulting, or Strategic Account Management
- Proven ownership of renewals, expansion, and Net Revenue Retention in complex enterprise environments
- Strong experience engaging and influencing senior executives and cross-functional stakeholders
- Demonstrated ability to drive value realization and measurable business outcomes
- Experience working closely with Enterprise Sales in land-and-expand motions
- Strong command of MEDDPICC, value-based engagement, or similar enterprise frameworks
- Structured, data-driven approach to customer success and impact measurement
- Familiarity with journey mapping tools, CX platforms, or change management methodologies is a big plus
What the job involves
- As an Enterprise Customer Success Manager, you will be a strategic partner to our largest and most complex enterprise customers, guiding them through every stage of their journey management transformation
- You will collaborate closely with Enterprise Sales, Advisory Service, Journey Management Coaches (JMCs), Onboarding, and cross-functional teams to deliver tangible, measurable business impact
- In this role, you will own customer outcomes end-to-end, with direct accountability for renewals, Net Revenue Retention (NRR), and expansion, playing a critical role in driving growth through our Land & Expand motion
- Own the success of a portfolio of Tier 0/1 enterprise accounts (typically large, global organizations
- Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and Customer Success Plans
- Drive adoption, value realization, and long-term growth using MEDDPICC and Command of the Message®
- Create and execute customer success plans that align TheyDo’s capabilities with customers’ journey management business objectives
- Partner closely with Enterprise Sales on our most critical renewals, expansions, and global partnerships
- Guide enterprises in establishing journey management as an operating model
- Help customers transition from static journey mapping to dynamic journey management
- Enable customers to connect journey insights to business outcomes, prioritization, and decision-making
- Support the implementation of journey success metrics, ROI measurement, and value tracking
- Accelerate time-to-value through structured onboarding, implementation alignment, and outcome-driven success plans
- Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption
- Help customers measure, communicate, and showcase the business impact of journey-centric transformation
- Turn success into stories, references, and case studies that showcase real business impact
- Lead executive-level engagement, including Executive Business Reviews (EBRs), in close coordination with Sales and JMCs
- Position and sell services packages aligned to customer maturity and transformation goals
- Drive new Customer Success playbooks, frameworks, and strategic direction
- Support the onboarding and enablement of new Customer Success Managers
Our take
Founded just ahead of the remote work boom, Dutch startup TheyDo has carved out a niche as a software solutions company focused on integrating data and making customer insights more accessible.
As hybrid and remote work reshape the modern workplace, TheyDo has stepped in to help companies navigate the shift with less friction. It's platform is designed to help businesses streamline data, improve workflows, and adapt more quickly to new ways of working.
Now, TheyDo plans to grow its engineering team and bring its "one platform for all data needs" approach to new markets. Already operating in both Europe and the US, the company counts major names like Johnson & Johnson among its clients, putting its in a very good position for further traction across industries and borders.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Mar 2024
$36.1m
EARLY VC
Dec 2022
$14m
SERIES A
Total funding: $52.6m
Company benefits
- 💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!
- 🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility
- 🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location
- 🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December
- 🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career
- 🧘♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership
- 👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover
- 👨💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered
- 🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France
- ⚒️ Latest tech & tools - MacBook Air, Pro or laptop, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously
Company HQ
Scheldebuurt, Amsterdam, Netherlands
Leadership
Jochem van der Veer
(Co-Founder & CEO)Previously a Service Designer at de.foundation and VDV design, as well as a UX Designer at STRANGELOVE.
Charles Beaumont
(Co-Founder & CTO)Previously an Engineering Lead at de.foundation, Full Stack Web Developer at Lille Hummer, and a Research Engineer at LineSolar.
Martin Palamarz
(Co-Founder)Previously a Strategy and Founding Partner at de.foundation, Interim Strategy Director at Nomads Agency, Interim Agile and Business Design Coach at Randstad Nederland and Lead of Strategy and Delivery at Jungle Minds.
People progressing
Joined TheyDo in 2019 as a Senior Full Stack Engineer, becoming an Engineering Team Lead in 2023 and Staff Engineer in 2024.
Joined TheyDo in 2021 as a Full Stack Engineer before being promoted to Engineering Team Lead in 2023.
Diversity, Equity & Inclusion at TheyDo
Matt Morelo Langan (Director of People)
- TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.
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