Associate Revenue Operations Analyst, OpenText

Salary not provided

Salesforce

Senior and Expert level

Remote from US

Information management for enterprises

Be an early applicant

Information management for enterprises

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Be an early applicant

Salary not provided

Salesforce

Senior and Expert level

Remote from US

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Company mission

To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.

Job

Company

Role

Who you are

Minimum 5 years of experience in a sales support or revenue operations position
Computer literacy, including confident use of customer relationship management software, Salesforce, and Microsoft Office applications
Fluent English knowledge and excellent communication skills, including questioning and listening
Ability to identify, analyze, and solve system and process issues
Strong analytical skills and attention to detail
Data entry skills for accurately updating system records
Organizational skills for managing different tasks and priorities

What the job involves

Join our Revenue Operations Team and be part of a dynamic environment that manages operational processes and systems supporting our customers, partners, routes-to-market, and business groups. This is an exciting opportunity to play a crucial role in supporting sales by investigating and resolving issues, processing product and pricing updates, data entry, and complex case management
The role reports to the Manager Revenue Operations and provides operational support and analysis to the SVP and sales teams focused on sales process excellence, while also being an interface into the corporate operations, billing operations, and pricing teams
Acquire advanced job skills, including a deep understanding of processes, tools, and systems related to configuration, quotation, forecasting, and rebooking processes
Demonstrate a strong knowledge of the company’s policies, procedures, and product portfolio
Develop cross-functional expertise in the end-to-end selling cycle process
Troubleshoot and resolve issues related to system or process inefficiencies
Handle medium to complex pricing and product configurations and quotations, ensuring accurate technical aspects and system part components availability
Review and correct data, working with sales teams to ensure system data hygiene
Anticipate and address questions and issues, proposing long-term solutions, and providing technical consultancy
Collaborate with other functions and teams to increase speed and accuracy and actively participate in testing and training system support

Our take

Founded back in 1991, OpenText offers software applications that manage content or unstructured data for enterprises such as large companies, government agencies or professional service firms.

The company has continuously built out its product suite over the years, keeping pace with the changing market. For example, in 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations.

As a recognised market leader, this 25+ year old company shows no signs of slowing down. As well as internal development, it also adds to its value through acquisitions, such as that of MicroFocus in 2023.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.9)

Company

Company benefits

Education assistance
Wellness/fitness reimbursement
Time off to volunteer

Company HQ

Waterloo, ON

Leadership

Mark J. Barrenechea

(CEO & CTO)

Previously served as CEO and President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.

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