Client Experience Lead, Heyday

Salary not provided

Compensation: $16.00 - $21.00 per hour

Mid and Senior level

Los Angeles

Office located in Manhattan Beach, LA

Personalized skincare treatments

Job no longer available

Personalized skincare treatments

201-500 employees

B2CRetailPersonal healthBeauty

Job no longer available

Salary not provided

Compensation: $16.00 - $21.00 per hour

Mid and Senior level

Los Angeles

Office located in Manhattan Beach, LA

201-500 employees

B2CRetailPersonal healthBeauty

Company mission

Heyday's mission is to cut through the noise in the skincare industry and teach customers about their unique skin, so they can put their best face forward.

Job

Company

Role

Who you are

Exceptional customer service and problem-solving skills
Confidence in recommending memberships, packages, and products
The ability to manage multiple tasks efficiently within a fast-paced environment
A proactive approach, taking initiative and executing tasks independently
Excellent communication skills (both verbal and written) and the ability to collaborate with diverse personalities
A positive, can-do attitude
A friendly and professional phone and email etiquette
Outstanding organizational skills
Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts

What the job involves

As a Shift Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team
Deliver top-notch client service and hospitality, whether in-person, over the phone, or via email, setting the standard for the entire shop
Collaborate with the Shop Manager to handle schedule adjustments, ensuring efficient operations
Manage Skin Therapist appointments within our booking system, ensuring balance and optimization
Supervise on-shift staff, including deployment, delegation, and troubleshooting on the spot
Assist in daily shop tasks and projects, encompassing cleaning, laundry, preparation for inclement weather, sanitation checklist follow-ups, and addressing staff call-outs and no-shows
Skillfully open and close the shop
Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns
Offer real-time feedback on task-related skills
Maintain a positive attitude and take initiative
Be well-versed in treatment room setup and breakdown according to Heyday standards
Contribute to the training and coaching of new Host team members
Follow up on the Kustomer platform to ensure all client contacts are up to date
Uphold the distinctive Heyday aesthetic, ambiance, atmosphere, and culture

Our take

The facial experience is one that is generally considered to be an occasional luxury. Furthermore, the stigma behind the facial experience leads to the service being marketed almost exclusively toward a feminine audience.

Heyday operates brick-and-mortar facial spas that aim to provide a more affordable and everyday facial experience. The booking system behind Heyday is designed to be gender-neutral and frictionless with the intention of appealing to a wider audience. The innovative facial technology uses customer experience data to personalize the experience, aiming to provide something for everyone.

The startup has raised over $40 million to date in funding rounds, backed by wellness and lifestyle investors. Heyday is using this funding to open new locations and is focused on continued national expansion. Heyday is further developing its concept of a personalized facial experience via partnerships and new and innovative product releases.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

24% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.2)

Company

Funding (last 2 of 4 rounds)

Dec 2022

$12m

SERIES B

Feb 2021

$20m

SERIES B

Total funding: $43m

Company benefits

Paid parental leave, flexible return to work
Work from home opportunities
Health insurance
Flexible work schedule
Employee product discounts
Discounted facials

Company HQ

SoHo, New York, NY

Leadership

Adam Ross

(Co-Founder & Member of the Board of Directors)

MBA at The Wharton School. Director of Mergers and Acquisitions at UBS and Centreview Partners. Co-founder of Tussock Group.

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