Enterprise Customer Success Manager, strongDM
$170-190k
+ Bonus + Equity packages
Manages auditable database access
Be an early applicant
Manages auditable database access
101-200 employees
Be an early applicant
$170-190k
+ Bonus + Equity packages
101-200 employees
Company mission
To simplify infrastructure access by helping companies manage and audit access to their databases, servers, clusters, and web applications.
Role
Who you are
- 8+ years in an Account Management or Customer Success role for a product/service that is sold to cybersecurity technical teams
- Consulting background is highly preferred
- Preferred Tech savvy with knowledge of cloud and PAM space
- Strong grounding in project management, including onboarding, implementation, and rollout
- Sophisticated business sense capable of differentiating symptoms from the underlying cause and collaborating with technical teams to develop a solution
- Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions
- Demonstrated track record of managing challenging customers or situations leading to successful outcomes
- Ability to manage large, complex projects while remaining calm under pressure and patient in times of strife
- Be humble, unafraid to ask for help, and never assume
- Build Adoption & value framework for overall success with the customer
What the job involves
- As an Enterprise Customer Success Manager at Strong DM, you will ensure our largest customers are set up for success from the start
- Being a strategic CSM in the US, You will act as the CEO of the current enterprise book of business, collaborating with sales, Sales Engineering, Support, and Product teams to maximize the value they get from strongDM
- To achieve that, you must deeply understand the problems customers seek to solve, build consensus across teams, establish a project plan to roll out, manage expectations, and deliver on our product’s promise
- You will own the customer relationship and the long-term health of the account
- Act as an advisor and consultant to our customers
- Lead kickoff calls to determine customer requirements, and goals, and define a deployment project plan to complete the rollout
- Work directly with your technical counterpart to map customers’ objectives to concrete steps in the rollout plan, and then ensure those steps are completed
- Collaborate incredibly closely with Support and Engineering to resolve customer-specific challenges, answer questions, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible
- Drive product adoption across the entire organization by learning customers’ goals and suggesting ways to help achieve them through process, product, and roadmap requests
- Analyze customers’ environment on a regular basis and provide recommendations to maximize the value of StrongDM
- Be the voice of the customer to help improve their experience across Product, Support, and Engineering
- Serve Fortune 500 and larger global enterprise accounts
- Own the end-to-end success of your customers, responsible for onboarding, adoption, revenue retention, growth, and renewal
- You will take ownership of the renewal for your assigned accounts
Our take
With cyber threats becoming increasingly common over the last decade, securing access permissions within data infrastructures is essential to enterprise survival. However, managing this task can be expensive and complicated, leading some small businesses to combine various budget open-source data services which results in insecure and convoluted infrastructures.
strongDM provides a tool for managing permissions and access within data infrastructures, achieved by ensuring information is siloed to prevent one person from accessing all parts of the infrastructure. In addition to providing these modular security features, the company also makes it easier for technical staff to access the information that they need based on one-click identity checks.
Whilst plenty of data infrastructure tools already exist with the purpose of securing permission, strongDM have made the smart move of integrating their siloed approach to auditable permissions whilst making access easier for those with permission. The company claims that its service guarantees frictionless and auditable data infrastructure by also automating access logging and data capturing across entire IT stacks. Its 2024 funding round will be used to expand its operations into the Europe, Middle East, and Africa (EMEA) and Asia-Pacific (APAC) regions. It's also setting up an engineering center of excellence in Poland.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$34m
SERIES C
Sep 2021
$54m
SERIES B
Total funding: $110.1m
Company benefits
- 401k
- 3 months parental leave
- Equity
- HSA, FSA, short/long-term disability
- 3 weeks PTO + standard holidays
- Work from home opportunities
- Health insurance
Company values
- We are transparent
- We tell it like it is
- We are always ready to help
- We are better together
Company HQ
Downtown, Burlingame, CA
Articles
Leadership
Justin McCarthy
(CTO)They worked extensively as a Software Engineer before joining CafePress.com as Engineering Manager. They were VP of Engineering at Rafter and CTO at Preact.
Schuyler Brown
(CCO)They received an MBA from Columbia before working as Assistant to the President of Miramax. They were VP of Marketing at Nomi, and a Columnist at Inc. Magazine.
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