UX Researcher, Trinny London
3-5 days a week in office (Chelsea, London)
Skincare & beauty
Open for applications
Skincare & beauty
201-500 employees
Open for applications
3-5 days a week in office (Chelsea, London)
201-500 employees
Company mission
To give everyone the tools they need to feel their best.
Role
Who you are
- If you enjoy working in a fast-paced, dynamic environment and have a desire to develop your career, all while making a meaningful impact on our business and customers, this is the opportunity for you!
- Experience in user research (quantitative and qualitative), preferably in digital user experience and technology-focused projects
- Proven ability to conduct end-to-end research using a variety of methodologies
- You understand and can support teams to apply a range of methods to analyse research data and synthesise findings. You can advise on the choice and application of techniques and can critique colleagues’ findings to ensure best practice
- Familiarity with user research methodologies, such as usability testing, interviews, and surveys - as well as knowing when to use them
- Personal interest in understanding diverse user needs and preferences
- Experience in Agile environments and rapid research timeframes is advantageous
- Ability to work with data tools like Google Analytics or Hotjar (or similar) to analyse user behaviour
- Enthusiasm for UX research and a desire to grow within the field
- Previous experience in the luxury beauty and/or fashion industry is a plus
What the job involves
- We’re looking for a UX Researcher to join our UX/UI team at Trinny London
- This role will report into the Head of UX/UI
- You will be involved from the initial research phase through to final delivery, playing a key role in showcasing and promoting our products online, enhancing customer retention, and ensuring we provide a top-tier, high-performing customer experience
- We’re committed to advocating user-centred designs and driving data-led improvements, while also facilitating design research to support Trinny London in reaching its business objectives
- Conduct qualitative and quantitative research through user interviews, surveys, and usability testing to gather insights on user behaviour and pain points
- Manage research analysis to make recommendations for experimentation
- Translate research findings into actionable insights that inform design decisions and strategies
- Design and manage user testing processes, including A/B tests and prototype evaluations, using analytics to validate designs and measure improvements
- Work with multidisciplinary teams, senior stakeholders, designers, product managers and engineers, sharing research findings that guide their decision-making and improve user experience
- Partner with the UX/UI team to implement personalised user journeys based on behaviour and preferences
- Educate other teams on the importance of user feedback and foster a user-first mindset across the company
Salary benchmarks
Our take
One half of TV’s Trinny and Susanna, Trinny Woodall made the move from on-screen to business in 2017. The result - Trinny London, a new skincare and beauty brand with a direct-to-consumer eCommerce model that’s growing fast.
One of the brand’s selling points is obviously its face - Trinny Woodall helps push the brand into the public consciousness, but it doesn’t rest on her alone. It offers a range of cream-based products within skincare and makeup - often blurring the lines between the two - in stackable containers aimed at multiple genders. As well as this, its online ‘Match2Me’ tool helps you find the right products for you.
It operates within an overcrowded market, but face recognition and a canny direct-to-consumer, online-first model has helped rapid growth in its first few years. It plans to eventually expand to provide a whole ‘bedroom and bathroom’ range.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Employee endorsements
Autonomy
"You are trusted to work autonomously, and given independence at all levels of the business. I have been given opportunities and responsibilities..."
Funding (1 round)
Jul 2021
$36.1m
EARLY VC
Total funding: $36.1m
Company benefits
- Flexible Working (Truly): We trust our team know how and when they are able to work at their best. We operate core working hours as well as a hybrid working model (although we would love to see your face once or twice a week!)
- Health & Wellbeing: Access to private healthcare, GP consultations, physiotherapy, mental health treatment and an Employee Assistance Programme (to name a few) through our partnership with Vitality
- Employee Discount & Gifts: Company discount for yourself and your friends and family as well as a handful of thoughtful Trinny London surprises throughout the year
- New Starter Swag!: All new starters will receive their own bag full of Trinny London swag as well as their very own Starter Stack containing some of our best-selling makeup and skincare
- HQ Office Perks: Free snacks all day every day, post-work drinks, lunches, exercise classes. Our Jubilee Place hub really has everything you need
- Your Development: Everyone has their own training budget to access each and every year
- Family: Enhanced company pay for maternity, paternity, shared parental and adoption
- T-Party: Stack hard, play hard. We run company-wide challenges, celebrate our launches and company milestones together. We're also known to throw at least a couple of fabulous parties each year
- Time Off: Generous annual leave in addition to any bank holidays. We're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year
- Pension: You'll be enrolled onto our comprehensive relief at source pension scheme with Nest
- Cycle 2 Work: Save up to 39% on bikes and accessories while paying nothing upfront
- Rewards & Recognition: Be rewarded with additional holiday and other gifts for each year at Trinny London
- Referral Scheme: Successfully refer someone for a role at Trinny London and receive a cash bonus
Company HQ
Chelsea, London, UK
Articles
Leadership
Trinny Woodall
(CEO)Former TV presenter.
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