Renewals Manager, ForgeRock
$105-120k
+ Commission
Identity and access management solutions
Open for applications
Identity and access management solutions
1001+ employees
Open for applications
$105-120k
+ Commission
1001+ employees
Company mission
To make digital experiences both secure and seamless for all users, without compromise.
Role
Who you are
- Minimum five years renewals sales experience with a software company
- Proven time management skills in a dynamic sales environment
- Demonstrated ability to effectively communicate (verbal and written) with C-Level contacts
- Strong organizational skills with ability to handle various tasks; attention to detail
- Must be able to work well with others as part of a broader team cross-functionally
- 4 year degree in Business or equivalent experience
What the job involves
- The Renewals Manager (RM) leads a team of Renewal Account Managers responsible for subscription and SaaS renewals for a designated territory. The RM is responsible for maximizing both revenue and bookings by optimizing the renewal process including mitigation of cancellations, up-selling of contracts and ensuring timely renewals.
- This individual represents the renewals team within the assigned territory, working together with other cross-functional leaders (sales, CX, finance, legal) to ensure an effective renewals strategy, policy, and process is in force. The RM engages in complex negotiations and creates win/win solutions for customers. The RM is a self-starter, proactive and has excellent verbal and written communication skills. This position will report to the Renewals Director for the assigned region
- Manage an individual and team quarterly and annual renewal portfolio for assigned territory
- Maximize renewal value, ensure on-time renewals and mitigate cancellations for individual and team territory
- Handle complex customer objections and negotiate renewal contracts independently as required
- Independently collaborate and build highly efficient cross-functional relationships with order management, finance, legal and customer success and other organizations
- Provide highly accurate weekly/monthly/quarterly forecast of renewals pipeline for his/her team
- Coach and develop team to uncover leads, cross-sell and upsell sales opportunities using value-based selling techniques
- Serve as a trusted advisor to customers consistently establishing value beyond the renewal
- Lead special projects and promotions
- Train and enable Renewal Account Managers on pricing, policies and best practices to drive efficiencies and mitigate cancellations
- Work with the Director to hire, train and mentor individual Renewal Account Managers
Our take
PingIdentity is a platform, delivered through both cloud services and on-premises software, that is used to provide a comprehensive Identity and Access Management service. In today’s highly connected digital world, digital identity management services — the process of identifying and authenticating users on networks to access services — has become a key aspect of interacting on the internet.
The digital identity market is worth approximately $30 billion today but growing at upwards of 18.5% and potentially as big as $100 billion by 2024, according to the latest forecasts. Consequently, competition is heavy for PingIdentity, with some other strong players in the various branches of identity management including Okta, LastPass, and Duo Security. The merger between PingIdentity and ForgeRock went some way to consolidating a firm rooting in the industry for both companies.
The now combined, PingIdentity and Forgerock have successfully attracted considerable funding and serve hundreds of brands, including Morningstar, Vodafone, and GEICO as well as governments like Norway, Canada, and Belgium. Alongside this, both companies were acquired by the leading software investment firm, Thoma Bravo in 2022 before the merger. This acquisition offered a unique opportunity for PingIdentity to further grow and marked the beginning of an exciting new chapter for the combined company and its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2020
$93.5m
SERIES E
Sep 2017
$88m
SERIES D
Total funding: $233.5m
Company benefits
- AD&D: Benefit to financially help loved ones in case of accidental death or disability
- 100% Company paid Health Care options
- Vacation Allowance
- Health and Wellbeing resources
- Parental Leave and Family Bonding
- Expert Eye Care and the lastest eye wear
- Range of dental coverage
- Retirement programs with several investment options and financial planning services
- Employee Assistance Program
- Free lunches, snacks, and drinks
- Commuter Offset
Leadership
Andre Durand
(CEO)Is on the board for Jamf, Executive Chairman of Identiverse. Previously the Co-Founder of Digital ID World, LLC and Founder and General Manager of Jabber, Inc.
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