Customer Success Manager, Athelas
$135-155k
+ Equity
25-40% travel required
AI to grow healthcare businesses
Job no longer available
AI to grow healthcare businesses
201-500 employees
Job no longer available
$135-155k
+ Equity
25-40% travel required
201-500 employees
Company mission
To simplify and improve healthcare delivery through AI and automation.
Role
Who you are
- The ideal candidate is a strategic thinker with a passion for driving value to our customers, excellent communication and collaboration skills, is comfortable with the ambiguity of a fast paced start up and product environment and has prior experience working with healthcare providers & systems
- 3-4+ years of experience in a customer success or account management role, preferably in a SaaS or subscription-based business model
- Experiential knowledge working with healthcare systems or other complex delivery systems
- Knowledge of CRM and customer success tools, such as Salesforce
- Excellent communication and collaboration skills with the ability to build strong relationships with customers and internal teams
- Strong problem-solving skills with the ability to identify customer challenges and develop creative solutions
- Familiarity with customer success metrics and KPIs, including adoption, retention, and expansion
- Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
- Learning and growth mindset
What the job involves
- Commure is looking for a personable, customer-centric individual with a solution oriented bias to action to join our growing team as a Customer Success Manager
- In this role, you will be responsible for ensuring the success and satisfaction of our clients and their teams throughout their entire customer journey
- You will work closely with our customers caregivers, security teams and executive decision makers to understand their business objectives and challenges, and collaborate with internal teams to develop and execute plans that drive success
- Build and maintain strong relationships with customers, serving as their primary point of contact for all post-sale activities
- Understand customer objectives and challenges, and develop plans to help them achieve their goals using our product
- Collaborate with cross-functional teams, including product management, sales, marketing, and support, to ensure customer success and satisfaction
- Develop and execute customer success plans that align with customer objectives and drive value and ROI
- Monitor and measure customer success metrics, including adoption, retention, and expansion, and identify areas for improvement
- Advocate for customers internally, providing feedback to product management and other teams to ensure customer needs are met
- Manage customer escalations and work to resolve issues in a timely and effective manner
- Conduct regular business reviews with customers to ensure alignment and drive continued success
- 25-40% travel required
Our take
Today, healthcare providers are tackling the growing challenge of too much paperwork and too little time for patients. Many existing electronic health record (EHR) systems only add to the problem - digital, yes, but often too clunky, time-consuming, and disconnected from the tools doctors actually need. Athelas is tackling this by reimagining how healthcare software works, helping providers spend less time lcicking and more time caring for people.
Athelas offers a full suite of tools that combine AI-powered automation, remote patient monitoring (RPM), and integrated EHR and billing systems. And its newest platform, Athelas AIR, is a next-generation EHR designed to unify clinical and administrative workflows in one intelligent system. By embedding revenue cycle management (RCM) and ambient AI documentation directly into the platform, Athelas AIR strreamlines everything from charting to billing. And the goal is simple, to reduce administrative burden, improve margins, and ultimately, give healthcare teams a smoother, smarter way to work.
The company has made some impressive strides lately too. After achieving unicorn status in 2022 and merging with healthcare software leader Commurein 2023, Athelas is now valued at around $6B. It has also partnered with organizations like Resilient HEalthcare to power at-home care programs, bringing hospital-level technology into patients homes. And with over 100 clients lined up to adopt Athelas AIR, the company is very much positioning itself as a leader in intelligent healthcare infrastructure.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$60m
SERIES B
Aug 2021
$72m
SERIES B
Total funding: $156.4m
Company HQ
Jackson Park, Mountain View, CA
Leadership
Tanay Tandon
(Co-Founder & CEO)Alongside Athelas, they are the CEO of Commure. Previously, they were a Researcher at Stanford University AI Department and MetaMind.
Deepika Bodapati
(Co-Founder & COO)Alongside Athelas, they are the COO of Commure. Prior to founding Athelas in 2016, they were a Researcher at Stanford University, Multimodality Molecular Imaging Lab and NASA Ames Research Center.
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