Product Support/Support Engineer, Pave
£47k
+ Equity
Employee compensation tools
Open for applications
Employee compensation tools
201-500 employees
Open for applications
£47k
+ Equity
201-500 employees
Company mission
To build the world's best compensation tools and easily accessible market data so companies can plan, communicate, and benchmark in real-time.
Role
Who you are
- Bachelor’s Degree in Information Systems, Engineering, Business/Finance, or equivalent experience
- Superior communication, organizational, and time-management skills
- Creative problem solving skills; you search for solutions that solve our customers needs that may not be immediately obvious
- Innovative thinker - you want to improve processes and bring new ideas, not just ask “what should I do”
- Collaborative mindset with excellent cross-functional teamwork capabilities
- Results-oriented with a track record of meeting or exceeding targets
- Resilient under pressure with the ability to manage multiple issues simultaneously
- Technical curiosity and willingness to continuously learn new tools and technologies
- Ability to work independently with minimal supervision
- 1-5 years of relevant experience in a customer-facing role
- You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
- Added Bonus: You have experience with HTML, CSS, SQL, and working with APIs
What the job involves
- You’ll become a Pave product and compensation expert and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product
- You’ll do this in partnership with the Account Management team, Engineering team, and our Customer Success Engineering team to serve and interact with our customer base
- Provide hands-on support to our customers to ensure their ongoing happiness
- Work both within the application and on backend integrations to identify and resolve customer issues
- Have an empathetic approach to customers so that they feel heard, understood and confident that you will resolve their issue quickly
- Work closely and conduct root-cause analysis with our Engineering teams
- Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
- Help document and create enablement material to encourage customers to self-serve
- Work effectively with Technical Account Manager and Account Executive teams to manage and maintain a high level of customer satisfaction
- Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
- Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
- Become an expert on all things Pave
- Work with a fantastic, tenured team that works hard and has fun doing the hard work
- Position 1: 5-day work week normal hours
- Monday to Friday 7am to 3pm BST
Our take
Compensation survey and merit cycle processes are integral to so many businesses, and yet remain time-consuming manual activities. Staff often lack financial training resulting in spreadsheet induced errors. Pave saw a need to update and streamline the process.
The core advantage of Pave is its ease of integration with HRIS, ATS and cap table software, creating real-time compensation data views without the need for spreadsheets. Using the software creates a fair and transparent system that management can rely on and employees can respect. The company has seen strong momentum, with backing from big names like Y Combinator and az16.
Some organisations have been reluctant to adopt solutions like Pave’s on account of the radical transparency it provides. However, with companies like Credit Karma, Miro and Discord all signing on, Pave has proven its ability to draw lucrative enterprise-level clients. It also became a Unicorn in 2022 after an impressive Series C funding round, boding well for its longevity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$100m
SERIES C
Aug 2021
$46m
SERIES B
Total funding: $186.2m
Company benefits
- Compensation: Startup equity for full-time employees
- Wellness: Top tier health insurance along for full-time employees
- Food: All meals while working, plus snacks. We take our snacking seriously
- Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
- Tech: Choose your laptop and accessories of choice
- Team: Retreats, happy hours, and events for our team, friends, and family
- Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
- WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
Company HQ
Union Square, San Francisco, CA
Leadership
Matt Schulman
(CEO & Founder)Matt studied at the Wharton School before working as an Engineer at DollarsEd and spending 2 years as a Facebook Software Engineer. He left this role in June 2019 to co-found Pave in October.
Share this job
View 12 more jobs at Pave