Chief Revenue Officer, RouteThis
+ Stock options
WiFi CX platform for service providers and smart home brands
Job no longer available
WiFi CX platform for service providers and smart home brands
21-100 employees
Job no longer available
+ Stock options
21-100 employees
Company mission
To help ISPs and smart home brands deliver flawless WiFi connectivity to their customers.
Role
Who you are
- The ideal candidate brings hands-on startup experience, with a proven ability to strategically drive revenue performance, strengthen operational alignment, and elevate market positioning
- We’re seeking a seasoned, people-first leader with strong business acumen, an exceptional work ethic, and the ability to foster meaningful customer relationships while uncovering and defining strategic opportunities
- Enterprise Sales Background: Extensive experience in enterprise B2B SaaS sales, ideally with expertise in telecommunications or selling to frontline operations teams
- Proven Track Record in Scale-Up: Demonstrated experience driving revenue from $5M to $30M+ ARR in a scaling organization
- Enterprise Land and Expand Sales Experience: Extensive background developing and implementing a cross functional land and expand sales motion, and ideally leading a revenue organization through a mid-market to enterprise ICP transition
- Highly Hands on Leadership: Recent experience leading a sales team directly, and co-working deals with sales reps in order to develop the playbooks/practices that will enable scale
- Customer Journey Expertise: Direct experience building and managing the end-to-end customer journey, with oversight of sales, marketing, implementation, and customer success
- Proof of Concept/Value Execution: Experience running highly successful proof of value type trials pre-sale with customers, including programs which drive measured KPI improvement for prospects through the trial process
- Leadership and Process Orientation: Skilled in team building and process development, able to study and learn from past successes and challenges to drive improvement
- Exceptional Team Player: Highly collaborative, with a company-first mentality that prioritizes organizational success over functional achievements
What the job involves
- We are seeking a dynamic, results-driven Chief Revenue Officer (CRO) to join RouteThis’ executive team and report directly to the CEO
- As a key strategic leader, the CRO will own all revenue-generation initiatives and spearhead an innovative, forward-looking Go-To-Market strategy
- In this role, success will be achieved through a collaborative approach with company leadership and customer partners to deliver a compelling product vision and roadmap that drives growth and solidifies RouteThis as an industry leader
- Team Building and Process Development: Build, lead, and scale high-performing sales, marketing, implementation, and customer success teams with a focus on continuous improvement and cross-functional collaboration
- Customer Journey Ownership: Define and execute a customer journey that spans from lead acquisition through renewal and expansion, setting KPIs, metrics, and accountability frameworks that align with company goals
- Deal Qualification and Coaching: Implement a robust qualification methodology to assess and pressure-test sales opportunities, helping reps identify areas of improvement and coaching them to success
- Pipeline and Revenue Growth: Drive pipeline growth, sales, and software deployment for large-scale operational teams, including contact centers, field services, and retail, using an enterprise land-and-expand strategy
- Cultural Leadership: Act as a cultural driver of urgency, accountability, and teamwork, setting the pace for the revenue organization and fostering a company-wide "One Team" approach
Application process
- We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted
Our take
Good connectivity is the backbone of successful ISPs, Smart Home and IoT companies. Yet, with so many devices and customers, this can be hard to maintain. Traditional diagnostic methods may require trial and error, as well as repetitive questioning, leading to long queues and lower customer satisfaction.
To combat this, RouteThis provides a WiFi connection management and analytics platform. This allows companies to visualize the status of their users' connections, diagnose issues remotely, and facilitate rapid customer service and reconnection. These solutions support customer attraction and retention, enabling these companies to grow.
Whilst remote customer service for WiFi services already exists, RouteThis stands out with its data-driven approach. It continues to develop its offerings, for example with an industry-first platform for intelligent WiFi self-installs - enabling people to set up their own WiFi without a technician visit or support call.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (2 rounds)
Feb 2022
$18m
SERIES A
Apr 2018
$3.6m
SEED
Total funding: $21.6m
Company benefits
- Health & Wellness - From dental to acupuncture, and everything in between, our benefit program covers it all—so you can build the future you want and achieve all your health and wellness goals
- Everyone is Welcome - We believe diversity, inclusion, and belonging are core tenets of any society. That’s why we’ve built a workplace where everyone is welcome, and everyone has equal access to opportunity
- We're Flexible - You know how you work. We’ll help you do that. Our flexible work environment means you have the freedom to work when and how you’re at your best
- Work and Play - Work can be fun, and we’ll make sure it is! From monthly social events to team lunches, a fully stocked office kitchen, and more, there’s never a dull moment at RouteThis
Company HQ
City Commercial Core, Kitchener, ON
Leadership
Jason Moore
(Co-Founder & CEO)Researcher and Developer for Semtech from 2011 to 2012.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at RouteThis