Customer Success Manager, Yugabyte
$175-220k
Salary may be inclusive of variable/incentive
Distributed postgreSQL for modern apps
Open for applications
Distributed postgreSQL for modern apps
201-500 employees
Open for applications
$175-220k
Salary may be inclusive of variable/incentive
201-500 employees
Company mission
To become the default database for cloud-native applications in a multi-cloud world.
Role
Who you are
- This role is ideal for a seasoned professional with a background in the tech industry, who excels at strategic relationship management and problem-solving
- While a developer background isn't required, you must be comfortable with technical discussions and have a solid understanding of modern database technologies
- 5+ years of experience in a customer-facing technical role, such as a Customer Success Manager, Technical Account Manager, or Solutions Engineer
- Proven track record of managing and growing a portfolio of large enterprise accounts
- Experience with SaaS, PaaS, or DBaaS products is a must
- A solid understanding of database technologies, particularly distributed SQL, NoSQL, or relational databases, is highly preferred
- Understanding of cloud-native technologies, including Kubernetes, microservices, and public cloud platforms (AWS, GCP, Azure)
- Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
- Strong de-escalation and negotiation skills
- Problem-solving and analytical abilities
- Self-motivated, proactive, and a natural collaborator
- A passion for helping customers succeed and a genuine curiosity about technology
- Due to the Proclamation, “Restriction on Entry of Certain Nonimmigrant Workers”, which went into effect on September 21, 2025, at this time we are no longer able to sponsor new H-1B visa petitions filed after September 21, 2025 for new hires. We are still able to consider candidates who require H-1B extensions, changes of employer, or other types of work authorization
What the job involves
- Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source
- Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands
- We're seeking an experienced Customer Success Manager to join our team at Yugabyte
- As a key partner to our enterprise customers, you'll be instrumental in helping them achieve their business outcomes using YugabyteDB
- You'll work closely with customers, building strong relationships and ensuring their success from implementation through expansion
- As a Customer Success Manager (CSM) at Yugabyte, you will be the primary advocate for a portfolio of our largest, most strategic customers
- You will guide them on their journey with YugabyteDB, ensuring they realize maximum value from their investment
- This is a highly visible, hands-on role that blends technical expertise with strategic customer relationship management
- You'll act as a bridge between the customer and our internal teams, including Support, Engineering, and Product Management
- Strategic Relationship Management: Develop and maintain strong, long-lasting relationships with key stakeholders at all levels, from technical teams to executive sponsors
- Customer Onboarding and Adoption: Lead the post-sale onboarding process, ensuring customers successfully implement and adopt YugabyteDB. Drive product adoption and track key success metrics
- Project Management: Oversee and manage key customer projects, ensuring timely delivery and successful outcomes. Develop project plans, track progress, and manage risks and dependencies
- Activity Orchestration: Coordinate internal resources (Support, Engineering, Product) and external partners to deliver seamless customer experiences. Facilitate regular cadences and communication flows to keep all stakeholders aligned and informed
- Proactive Health Management: Monitor customer health, usage patterns, and key performance indicators (KPIs) to identify and mitigate risks. Conduct regular business reviews to demonstrate value and showcase return on investment (ROI)
- Account Growth & Expansion: Identify opportunities for account expansion and collaborate with the Sales team to secure renewals and grow the customer footprint
- Problem Resolution: Act as the first point of escalation for customer issues, working cross-functionally with our Support and Engineering teams to ensure timely and effective resolution
Our take
Traditional IT stacks and database solutions have rapidly become antiquated in recent years due to a surge in demand for cloud-native applications. SQL databases are typically the standard format for managing enterprise data, but integrating and scaling this infrastructure within the ever-changing field of cloud-based applications presents serious challenges.
Yugabyte develops a cloud-native and open-source SQL product named YugabyteDB, a database system that is designed to be easily scalable, flexible and resilient when integrated within cloud-based applications. Through PostgreSQL compatibility, automated data recovery and high computing power, the startup claims that its database solution reduces downtime, optimizes security, and reduces increases compatible infrastructure options.
With the migration from legacy database systems to cloud-based solutions a necessity rather than an option for many enterprises, Yugabyte has made a smart move by providing a flexible and accessible solution to integrate familiar SQL databases within a cloud-based setup. Its range of strategic partnerships and product development has the company well set to see further growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$188m
SERIES C
Mar 2021
$48m
LATE VC
Total funding: $290m
Company benefits
- Health Insurance
- Company Stock Options
- Retirement Plans
- Home Office Set-Up Reimbursement
- Professional Development Reimbursement
- Quarterly Wellness Days Off
- Unlimited PTO
- Childcare benefits
- Performance bonuses
Company HQ
Sunnyvale, CA
Leadership
Kannan Muthukkaruppan
(Co-Founder & Co-CEO)Earned an MSc in Computer Science at University of California. Previously Consulting Member of Technical Staff at Oracle for 13 years, Technical Lead at Facebook for 5 years and Engineer at Nutanix for 3 years.
Karthik Ranganathan
(Co-Founder & Co-CEO)Earned an MSc in Computer Science from The University of Texas. Previously Software Design Engineer at Microsoft Corporation for 2 years, Software Engineer at Netsuite for 8 months and Technical Lead at Facebook for 5 years.
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