Senior Frontend Engineer, Superchat

Salary not provided

+ Stock options

React

CSS

TypeScript

React Native

HTML

Postgres

Kotlin

Vue.js

Sentry

Next.js

RDS

Svelte

Datadog

Junior and Mid level

Berlin

More information about location

1-3 days a week in office (Prenzlauer Berg, Berlin)

Omnichannel customer communications for SMEs

Job no longer available

Omnichannel customer communications for SMEs

21-100 employees

B2BInternal toolsCustomer serviceSaaSAPITelecommunications

Job no longer available

Salary not provided

+ Stock options

React

CSS

TypeScript

React Native

HTML

Postgres

Kotlin

Vue.js

Sentry

Next.js

RDS

Svelte

Datadog

Junior and Mid level

Berlin

More information about location

1-3 days a week in office (Prenzlauer Berg, Berlin)

21-100 employees

B2BInternal toolsCustomer serviceSaaSAPITelecommunications

Company mission

To digitalise communication for SMEs across Europe.

Job

Company

Role

Who you are

You have 2+ years of experience in frontend development with TypeScript and React, Vue, Svelte or a similar framework
You have built and maintained mid-to-large-scale web applications and are highly proficient in HTML, CSS and modern web development best practices
You have advanced proficiency in TypeScript, including familiarity with utility types (Pick, Omit, Partial, Record), generics, conditional types, and type inference patterns to build robust, type-safe applications
You have a strong eye for UX/UI and can translate designs into intuitive, user-friendly interfaces
You are professionally fluent in written and spoken English

What the job involves

You develop and implement new features for our web applications
You maintain, optimize, and improve our existing codebase
You work closely with backend engineers and designers to create seamless user experiences
You take full ownership of features from implementation to deployment
You bring in your own ideas to shape and enhance our product
Tech stack:
Typescript / React / NextJS / TailwindCSS for our web application
GitHub Actions for CI/CD
Linear (project management)
LaunchDarkly (feature flagging)
Doppler (secret management)
DataDog / Sentry / BetterUptime to monitor our services
Tyescript and React Native for our mobile application
Kotlin with the Quarkus for our backend
AWS: RDS with Postgres, S3, SQS, SNS, SES, Lambda, Cloudfront, Opensearch

Our take

Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.

Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.

With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.9)

Company

Funding (last 2 of 3 rounds)

Jan 2022

$15.9m

EARLY VC

Jan 2021

$3.3m

SEED

Total funding: $19.8m

Company benefits

Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
Annual personal development budget of €500 for conferences, courses, books, career coach, etc
An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes

Company HQ

Mitte, Berlin, Germany

Leadership

Mika Hally

(Co-Founder)

Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.

Yilmaz Köknar

(CEO & Co-Founder)

Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.

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