Director of Inbound Product Management, ServiceNow
AI Platform Strategy
$207.3-362.7k
Salary based on Bay Area candidates. Other locations may differ
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$207.3-362.7k
Salary based on Bay Area candidates. Other locations may differ
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 10+ years’ experience in product management leadership roles, with 3-5+ years focused on AI products
- Knowledge of and exposure to the latest in AI landscape highly desirable
- Strong understanding of enterprise software products and services, including cloud-based platforms, SaaS, and PaaS
- Bachelor's degree in a relevant field; MBA or advanced degree is a plus
- Strategic thinking and ability to influence stakeholders
- Strong leadership and team management skills
- Excellent strategic thinking and decision-making abilities
What the job involves
- ServiceNow is seeking a visionary Director of Product Management to own the end-to-end Developer and Admin focused generative AI experience within the Platform Product team
- In this role, you will work cross-functionally on the overarching trajectory of our “Text-to” GenAI strategy. “Text-to” initiatives span a variety of platform products like application, workflow, code, and analytics
- Our customers want the way they work with the Now Platform to be enhanced and augmented by GenAI in a connected and cohesive way
- That’s exactly what you’ll be driving in this role, a cohesive experience for our customers by driving strategy to uplevel our Developer and Admin GenAI products
- Product Strategy and Vision – Identify significant opportunities to crystallize our differentiation in the market
- Understand our customers’ needs and drive a comprehensive experience for customers that is contextually aware and available when and where customers need it
- Stakeholder Engagement – Owns the product governance across all “Text-to” GenAI initiatives, bringing together stakeholders in a Center of Excellence for standardizing best practices and identifying experiential integration points
- Cross Functional Collaboration – Coordinate across many teams including: legal, marketing, platform, design, and engineering, to solve for challenges with broad impact and address strategic decisions like:
- Ability to consume customer feedback for model improvement
- Infrastructure buildouts (additional GPUs and clusters) for model responsiveness and throughput
- Improving telemetry for data driven product decision making
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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