Client Success Manager, Maven Clinic
$100-130k
Entitled to receive stock options
More information about location
Virtual clinic for women's and family health
Open for applications
Virtual clinic for women's and family health
501-1000 employees
Open for applications
$100-130k
Entitled to receive stock options
More information about location
501-1000 employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 3-5 years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies
- Strong passion for healthcare and influencing organizational change
- Ability to prioritize and manage multiple tasks; track record of high client satisfaction ratings and proven renewal success
- Ability to develop and grow relationships with clients, including VP and C-level executives
- Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
- Strong analytical and problem solving skills; ability to understand data and present information to clients
- Track record of high client satisfaction ratings and proven renewal success
- Experience in working with the full lifecycle of customer success post sales ( adoption, product training,, and account management)
Desirable
- Experience with managing high volume of clients is preferred
- Experience at a digital health company in the health, wellness, or family health space is preferred
- Experience supporting health benefit programs for employer, channel and payer clients is a bonus
- Salesforce, Looker and/or Microsoft suite experience
What the job involves
- Maven is looking for a highly motivated and professional Client Success Manager to join our Client Success team, with a specific focus on supporting employer accounts introduced through Maven’s channel partnerships
- This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams
- You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven’s products and services
- Lead a portfolio of employer clients and be the face of Maven for all client-related needs
- Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
- Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio
- Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
- Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
- Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
- Provide strategic analysis of member engagement performance and program metrics
- Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
- Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
- Leverage data and analytics to expand and optimize programs
- Own retention strategies, and support expansion opportunities for all assigned clients
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.
This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.
Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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