Director of Strategy & Operations, Flex
Growth
$217-234k
+ Equity
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$217-234k
+ Equity
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- Ideally 10+ years of relevant work experience (e.g., investment banking, management consulting, start-up role in strategy, growth, biz ops, or chief of staff function)
- Direct work (or advisory experience) with a high-growth tech/fintech company preferred
- Entrepreneurial - finds the messiness of 0-to-1 building exhilarating
- Strong conceptual facility; extremely fast thinker
- Comfort “fog sculpting,” making amorphous projects tractable
- Well honed interpersonal skills; able to drive results through others without compromising relationships and rapport
- Ability to thrive in a fast-paced (and at times chaotic) environment
- Strong bias for action
- Obsessive attention to detail; high bar for your own work product
- Superior communication skills (e.g., memos, verbal presentations)
- Advanced financial modeling skills
What the job involves
- The Strategy & Operations team serves as the “API” through which company strategy, ways of working, and culture are transmitted to our departments
- Your responsibilities will span both departmental strategy and operations, including framework development, project planning, financial modeling, research, and analysis
- This role positions you at the very heart of the business, collaborating closely with Strategy & Operations peers, as well as with company and departmental leadership
- This is an exceptional opportunity for a gritty, entrepreneurial problem solver able to toggle between strategy and execution
- This role will provide frequent exposure to Flex Founders and Executive Team, giving hands-on experience of what it takes to lead and operate a world-class consumer fintech
- As the Strategy & Operations lead deployed to our Growth organization, you’ll help set strategy and long-range objectives for one of our largest and fastest growing departments
- You will work in close partnership with our Chief Strategy Officer, Head of Growth and SVP of Risk — to define and execute against channel strategy to drive growth, as well as supporting strategy and coordination across the Growth organization
- Define, lead and execute growth programs (eg. unlock a new channel) underpinned by experimentation, quantitative analysis, operational excellence, and continuous iteration
- Collaborate closely with cross-functional partners to ensure that growth initiatives align with product development cycles and engineering capabilities, maintaining a tight feedback loop
- Partner with your department leader to set long-range strategy and translate it into tangible near-term goals and milestones that ensure tight execution
- Level up internal processes to driving tighter alignment between the Growth org and the larger company
- Drive critical decisions through well researched and reasoned proposals, leveraging frameworks and data to uplevel the process by quick we deliberate
- Distill progress into executive-facing monthly memos, facilitating the review meetings to ensure the right strategic conversations are had
- Operate at top-decile levels of speed and productivity, dealing constructively with pressure and debate
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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