Technical Account Manager, Solo.io
Delivering API infrastructure software
Job no longer available
Delivering API infrastructure software
201-500 employees
Job no longer available
201-500 employees
Company mission
To help simplify the journey to adopting and scaling cloud-native applications.
Role
Who you are
- 4+ years working with modern cloud related technologies
- At least 2 years of hands-on experience with Kubernetes
- At least 1 year building automation pipelines using GitOps technologies
- Familiar with many CNCF graduated projects and ability to run and configure them
- Experience managing and growing customer relationships by delivering a high-quality customer experience from a technical lens
What the job involves
- At Solo, TAMs serve as the customer’s trusted technical advisor that helps them get to production, triage their issues and consult on ways to get more value out of the Solo product suite
- This is a technical role, so a willingness to become an expert in the use of and best practices around Solo products is essential
- You’ll interface with many roles—from Platform Engineers all the way up to executives—providing an interesting and diverse set of challenges
- You’ll continually strive to be a value-added resource to the customer teams you interact with and help communicate the value delivered to key customer stakeholders
- Assist customers in building a project plan to get Solo into production based off of the success of their PoC
- Triage customer reported issues, reproducing them in a lab environment where possible
- Document customer’s use-case, architecture, roadmap, and key adoption KPIs in Solo’s systems-of-record
- Work with customers to explore new use-cases and capabilities not yet adopted with aims of expanding Gloo usage
- Properly enabling the customer to be self sufficient via
- Workshops
- Architecture review sessions
- Training
- QBRs
- Act as expert in our technologies and products, able and willing to educate + support
Our take
Service meshes are a critical piece of infrastructure for a lot of companies that aim to be cloud-native, with hundreds or more microservices, businesses need a way to track what’s running in their networks. Solo.io provides connectivity between microservices in the cloud through its API gateways and service mesh.
The unicorn company hit its $1B valuation in 2021 and was one of the only to be led by a woman. The company’s growth is due in part to the growing number of companies re-architecting their applications to microservices and Kubernetes, gaining new customers, and its 100% business renewal rate and account expansion from existing customers.
Solo.io counts some of the world’s biggest data centres and Cloud services as customers, including T-Mobile, Pega, BMW, American Express and Booking.com. The company has used its Altimeter Capital-led Series C funding round to expand its offerings, developing new products and adaptable technology.
Freddie
Company Specialist at Welcome to the Jungle
Insights
68% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2021
$135m
SERIES C
Sep 2020
$23m
SERIES B
Total funding: $171.5m
Company benefits
- Remote first: We are a globally distributed remote workforce
- New employees receive a laptop, as well as a one-time stipend to support setting up their work from home space
- All employees receive a monthly allowance to help cover phone and internet expenses
- Global benefit plans include fitness and wellness reimbursements
- Employees have access to pre-tax savings options for retirement
- Employees are offered stock options to share in Solo's success
Company HQ
Kendall Square, Cambridge, MA
Leadership
Idit Levine
(Founder & CEO)Former CTO at Dell EMC. Current Member of the Technical Advisory Board at Cloud Foundry Foundation. Previous Director of Intigua Lab (Office of CTO) at Intigua. Worked as a Software Engineer at CloudSwitch, DynamicOps, Asset Management Advisors, BlueWave Security, EOS International, and Matrix Inc.
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