Solutions Architect, unitQ
+ Stock options
Customer feedback platform
Open for applications
Customer feedback platform
21-100 employees
Open for applications
+ Stock options
21-100 employees
Company mission
To help companies take a data-driven approach to product quality, stay on top of global trending issues, and improve the product experience.
Role
Who you are
- We are looking for a talented Solutions Architect with the skills, energy, and passion to support our customers in implementing the latest AI technology
- We're looking for people with high customer empathy who can lead strategic customer conversations, identify opportunities, and drive processes to achieve impactful customer outcomes
- BA/BS in computer science, engineering, mathematics, or related fields, or equivalent practical experience as a software engineer
- Proficient with SQL or analytics tools to create data visualizations with Looker, Tableau, or similar
- Demonstrated experience automating processes with Python, JavaScript, or Java
- Strong interpersonal skills and business acumen, with the ability to engage effectively with executives and large enterprise clients
- Comfortable presenting and providing training for complex software products
- Application Development experience is a bonus
What the job involves
- You will be responsible for understanding customer pain points and driving customer success by AI-enabling their use cases with the unitQ platform
- Directly work with customers to integrate unitQ into existing workflows
- Oversee, project manage, and advise on the implementation of customers' unitQ environment
- Provide technical and product expertise to customers throughout their onboarding and beyond
- Coordinate with Engineering & Operations teams to ensure the delivery of customized solutions
- Apply analytical skills to synthesize insights provided by unitQ’s AI platform
- Collaborate with Product and engineering to influence the product roadmap by addressing customer needs and the technology's application
- Maintain in-depth product knowledge, including features, benefits, and best practices
- Serve as the point of contact for customers and systematically track and address all customer questions and requests
- Deeply understand customers' perception of ROI and actively communicate the ROI of the unitQ platform
Our take
Ensuring product quality is crucial for any business, but guaranteeing success can be a daunting task. Fortunately, unitQ has emerged as a solution by harnessing the power of machine learning.
By leveraging AI, unitQ enables teams to efficiently identify and address both current and potential issues with their products. This assistant enables businesses to enhance customer satisfaction and retention, key factors for success. The growing demand for unitQ's tools is evident in the impressive client roster it has secured, with companies such as Spotify, Whoop, and Strava utilizing its services.
Moreover, the company has secured significant financial support to help expand operations and development efforts. With the backing of notable investors, unitQ is well-equipped to continue innovating and delivering value to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Mar 2020
$11m
SERIES A
Total funding: $41m
Company benefits
- Flexible/unlimited vacation
- Medical coverage through BlueSheild and Kaiser
- Dental and Vision coverage through Beam
- 401(k) Plan
- Life insurance
- FSA and Dependent Care FSA Plans
- $50/month internet/cell phone/equipment reimbursement
- Generous leave policies
- Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
- Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
- Continuing education reimbursement
- Stock Options
- Snacks and dog friendly office environment
Company values
- Q is for Quality: Quality is the core of our company's DNA. From the people we hire to the products we build, we emphasize quality in everything we do
- Customers first: We keep our customers and their experience at the forefront of product development- striving to build products that solve real needs
- We love what we do: We're passionate about our work. We love nerding out on quality and dedicating ourselves to delivering great products to our customers
- Culture matters, too: We're proud to have a team with great integrity and accountability. We believe in ownership and work hard to meet our individual milestones
Company HQ
Downtown, Burlingame, CA
Articles
Leadership
Christian Wiklund
(CEO)Previously worked as a Development Process Analyst at VMware. Was the Founder & CEO of Skout, which was acquired by The Meet Group.
Nik Lindstrom
(CTO)Previously worked as a Project Manager at METROTECH, and was Co-Founder & CTO. Later joined The Meet Group as CTO.
Salary benchmarks
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