Assistant Vice President of Delivery, Eleos Health
$180-210k
Salary dependent on location + Equity
Voice-based AI for therapists
Be an early applicant
Voice-based AI for therapists
21-100 employees
Be an early applicant
$180-210k
Salary dependent on location + Equity
21-100 employees
Company mission
To empower behavioural health clinicians with voice analysis and NLP technologies to measure and improve the outcomes of talk therapy.
Role
Who you are
- 5+ years of experience in leading a Delivery or Professional Services function within a fast-paced startup
- Demonstrated experience in budget planning and management
- Demonstrated success at building an operating cadence with multidisciplinary teams
- Demonstrated success in improving time to value and quality within internal processes
- Obsessed with the customer and end-user experience
- Willing to work primarily East Coast hours
- Data-driven, detail-oriented, customer-focused, business-minded, technologically and intellectually curious
- Excellent written and verbal communication skills
- You are a self-starter, you love learning and are always actively looking for opportunities to contribute
- Up to 40% travel
What the job involves
- We are looking for a dynamic AVP, Delivery to add to our growing Customer Success team
- You will lead the orchestration of various delivery disciplines for our growing US-based customer base
- You will be a coach and mentor to a team of Team Leads in the Implementation, Technical Support, and Training functions
- This person is a strong leader that promotes and enables operational excellence and successful client implementations that provide customers with measurable value and drives revenue and profitability for the practices
- The successful candidate will be an expert in the areas of complex project management, external client consulting, professional services financial measurement and management, team leadership, people development, problem-solving and solution development
- This role must have extensive experience in the field and should be passionate about customer satisfaction
- Reporting to the VP of Customer Success, you will work closely with your Leadership counterparts in Product, R&D, Sales, Solutions Engineering and Customer Success Management, in addition to key stakeholders across the team
- With an innovative solution that meets a clear market need with growing traction and customer base, this is an amazing opportunity to drive change within the organization as well as increasing the speed to value time
- Lead the Team Leads and functions responsible for delivery Eleos to our customers
- Drive capacity planning with your Product and R&D counterparts to size work appropriately and set delivery timelines
- Provide regular, strategic updates to executives and key stakeholders on delivery progress, impact, and metrics. Offer insights that support decision-making and align with company-wide objectives and key results (OKRs)
- Identify and execute on initiatives to improve time to value and quality of deliveries
- Provide strategic and tactical support to the GTM organization and drive repeatability, predictability, and scalability across the implementation process
- Be the face of our Implementation and Support Teams in key customer conversations and relationships
- Work cross-functionally with Product and R&D teams to manage decisions related to high impact features and issues
- Design and improve tools to improve support the implementation process, including project plans, status reports, dashboards, and coaching tools
- Ensure the integrity of our implementations by mitigating risk and quality issues. If they do arise, be an expert in navigating them to resolution with your counterparts
- You will serve as a mentor for our Delivery team leads
- You can drive processes independently and balance the big picture view with the day-to-day tasks to move the growth forward on all fronts
Our take
Mental health is becoming less taboo, and more and more it is treated as an important component of personal healthcare, but there are few technologies on the market to help the professionals who deliver these vital services. Eleos Health delivers voice-based AI solutions for therapists, to make their jobs easier and provide additional intelligence into their sessions with patients.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2023
$40m
SERIES B
Apr 2022
$20m
SERIES A
Total funding: $66m
Company HQ
East Cambridge, Cambridge, MA
Articles
Leadership
Alon Joffe
(CEO)Former Member of the Investment Team at New Era Capital Partners. Worked in Business Development at Peres & Associates Global Advisory.
Dror Zaide
(GM)Previously founded The Soul Bird Project, ZaidAir and Givit. Former student of the Zell Entrepreneurship Program, and alumni of the BIPA Program.
Alon Rabinovich
(CTO)Former student of the Zell Entrepreneurship Program. Previous experience in Software Development and in Security Research.
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