Strategic Account Manager, Mixpanel

• Likely to have 7+ years of quota-carrying experience with a consistent record of managing large, complex renewals and cultivating and managing large ($100K+) upsells
• 7+ years of related work experience in full-cycle SaaS, post-sales customer management experience, as an Account Manager or related cross-functional role like Customer Success Manager or Sales Engineer
• Proven experience of developing and growing accounts and running successful sales opportunities from discovery to close of $250K+ USD
• Experience managing a book of business and carrying a net retention quota in the $5M+ range, including accounts with contracts over $1M in ARR
• Able to build and maintain credibility with a technical end-user in Engineering, Product, and Design functions, by showcasing Product and Industry knowledge and expertise
• Effective communicator and collaborator — you have strong interpersonal skills and are an excellent team player
• Adaptability — you understand that change is constant, and you embrace it
• Agility and resilience — you move quickly and encourage continued improvement
• Strong work ethic, desire to learn, and a drive to excel
• Curiosity for the product analytics space
• Professional polish - accustomed to and comfortable with presenting to the C suite without extensive coaching and prep (internally and externally)
• Ownership - results-driven and accountable in your own success

Desirable

• The Strategic Account Manager will be responsible for ownership of Mixpanel’s top accounts, including as a day-to-day point of customer contact, as well as a strategic lead who will create and facilitate a vision for relationship excellence, deep value realization, and consistent growth
• This growth will be exemplified by expansion of our existing footprint, including commercial management of renewals and opportunistic upsells
• The Strategic Account Manager will be an experienced commercial operator and an excellent relationship builder
• They will be able to add value in conversations with Senior/VP-level customers and Mixpanel eStaff, and will bring deep knowledge on trends and challenges in the market
• They will be seen as a valued advisor, and comfortable constructing strategic and data-driven presentations for C-level stakeholders internally and externally
• They will be highly organized and be able to manage complex projects. They will either have or develop a fluent relationship with the Mixpanel product
• Being a single point of contact for all aspects of the account (internal and external quarterback)
• Work in partnership with a dedicated Customer Success Architect on their accounts
• Production & ownership for iterating upon and driving a strategic account plan for every account
• Driving business reviews against the success plan with involvement from the Executive Sponsors
• Facilitating executive alignment
• Constant monitoring of their business and the industry in which they operate - to understand where opportunities or threats may be activating initiatives or opening opportunities for Select AE
• Identification, qualification and management of expansion opportunities
• Renewal negotiations and end-to-end execution
• Forecasting and business planning (including strategic account plans and QBR/EBRs)
• Collaborate cross-functionally with key internal partners such as Sales Engineering, Professional Services, Product, Marketing, and Legal
• Intimately understands Mixpanel's competitors and technology partners to consult customers on our place in the broader analytics market