Sales Engineer, Assembled
$160-200k
OTE
$128-160k
BASE
+ Stock options
Customer support workforce management platform
Job no longer available
Customer support workforce management platform
101-200 employees
Job no longer available
$160-200k
OTE
$128-160k
BASE
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- 2-4 years of experience in a Sales Engineer, Solutions Engineer or Solutions Architect role
- Proficiency with SaaS technologies, cloud platforms and web services
- Strong presentation and communication skills with the ability to explain complex topics simply
- Ability to understand a prospect’s technical requirements and work through technical conflicts
- Demonstrated ability to thrive in ambiguous environments, proactively identifying and capitalizing on new opportunities ("white space")
- Excellent prioritization and time-management skills, capable of handling multiple tasks and deadlines effectively
- Proven track record of achieving sales targets and supporting Account Executives in closing deals
Desirable
- Experience in fast-growing or startup environments
- Ability to write scripts or knowledge of a coding language
What the job involves
- We are looking for a second Sales Engineer to join our team and provide technical expertise and support to our sales team
- The Sales Engineer will be a founding member of the team that will: help drive sales by handling technical questions and objections, developing demos and proof of concepts, building internal tooling and knowledge, and helping structure the future of the team itself
- This position requires both technical and interpersonal skills to be effective
- Partner with Account Executives to understand prospects technical requirements, map needs to value provided by Assembled, and close new business opportunities with a technical focus
- Handle technical evaluations, proof of concepts, demos, and question/objection handling
- Stay up-to-date with the latest products, features, and services offered by Assembled
- Assist with responses to RFPs, RFIs, and security questionnaires, ensuring timely and comprehensive submissions
- Assess technical requirements and confirming prospect’s needs and our platform are a mutual fit
- Develop deep technical expertise within targeted domains and verticals to better serve clients and anticipate market trends
- Achieve quarterly and annual sales and revenue targets working with the sales team
- Build and maintain demo environments and related tooling for the Sales team
- Help build internal knowledge and trainings to enable Account Executives
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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