Customer Support, Lloyds
Everyday Banking
£26.2-31.4k
+ Annual performance-related bonus & Share schemes. Salary increases to £26,950 after 6 months in role. The upper salary is reserved for our highest skill level
Office located in Wellington Place, Leeds
Retail and commercial bank
Job no longer available
Retail and commercial bank
1001+ employees
Job no longer available
£26.2-31.4k
+ Annual performance-related bonus & Share schemes. Salary increases to £26,950 after 6 months in role. The upper salary is reserved for our highest skill level
Office located in Wellington Place, Leeds
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- A passion for helping people – You'll listen, understand, and find solutions
- A strong emphasis on great service – You'll always strive to provide outstanding support to customers
- A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period
What the job involves
- Shift Pattern 5 Day week
- Start times between 8am and 10am and end times between 4pm and 6pm
- Maximum of 5 out 7 days ( over a Mon-Sun weekly period)
- Weekend working is Maximum 37.5% (3weekend days over 4-week period)
- As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available
- Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career
- Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth
- Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward
Application process
- End Date: Friday 03 April 2026
- START DATE: 04/05/2026
- Please note: Our vacancies often attract a high volume of interest and may close earlier than expected. We recommend submitting your application as soon as possible to avoid disappointment
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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